REGION SALES SUPPORT SPECIALIST

About the Role

This role performs duties related to profitable sales and customer retention while projecting a positive company image. It directly supports the field sales team to ensure on-time, on-budget product delivery that meets customer needs in a profitable manner. The position supports the Region Account Manager team and reports to the Region Sales Manager.

Responsibilities

• Assign incoming leads to the appropriate reps/regions.
• Review salesperson backlogs for accuracy and keep reps updated on completions, delays, or changes.
• Work with reps to facilitate and populate the monthly forecast in SalesForce.com and report to the Region Sales Manager.
• Facilitate pre-paints with appropriate build locations and customer visits, maintain accurate timelines, and escalate barriers.
• Support Account Managers in reviewing custom build quotes for accuracy prior to customer submission.
• Work with accounting to ensure revenue recognition is completed and accurate.
• Coordinate with logistics to dispatch sold trucks to customers using freight software for vehicle movement and customer pick-ups.
• Work with the title department to ensure documents are sent out timely, request title mock-ups, temp tags, and additional paperwork for sale completion.
• Align with M3 coordinators to ensure all orders are placed accurately.
• Assist in gathering customer information for invoicing and title completion.
• Support the Sales team in quote creation and modification to meet client RFQ requirements.
• Support Sales staff with SalesForce.com and required company documentation.
• Perform additional duties as assigned.

Requirements

• Associate’s degree or other relevant college degree plus proven aptitude for the role. Non-degreed candidates require 3-5 years of proven experience in a similar role.
• Extremely detail-oriented and accurate with excellent organizational skills.
• Ability to effectively communicate with diverse groups and maintain professionalism.
• Ability to meet deadlines and manage priorities in a fast-paced environment.
• Outstanding written, verbal, and presentation-based communication skills.
• Ability to manage change effectively and work in a dynamic environment.
• Strong customer service skills and ability to communicate through various means with diverse groups.
• Proficiency in Microsoft Suite and the English language (bilingual capability is a plus).

Mental/Physical Requirements

• Attitude: Requires "people" skills and a genuine desire to service clients. A positive attitude and professional demeanor with clients and team members are essential.
• Attendance: Ability to work scheduled hours (7:45 AM–5:00 PM, Monday–Friday) plus additional hours/days as needed to meet business demands.
• Oral Expression and Comprehension: Ability to communicate information and ideas clearly in speech and understand spoken information.
• Written Comprehension and Expression: Ability to read, understand, and communicate information in writing.
• Reasoning: Ability to apply general rules to specific problems and propose solutions when issues arise.
• Manual Dexterity: Ability to type or operate common office equipment for up to 8 hours per day, 40 hours per week.
• Sitting/Standing: Ability to sit or stand for long periods (up to 8 hours per day, 40 hours per week).
• Lifting: Ability to bend, stoop, and lift up to 25 lbs.

Schedule

7:45 AM–5:00 PM, Monday–Friday, with additional hours/days as needed to meet business demands.