Region Manager, Carrier Success

About The Role

The Region Manager will oversee operations and execution of their region while leading a team of Carrier Success reps, ensuring that team metrics are met and the Carrier Success strategies are executed effectively. This role is pivotal in driving accountability, providing support, and fostering a culture of excellence within the team. The Region Manager will lead by example, offering guidance and coaching to their team members.

Core Responsibilities

• Load Board Management / Offer Manager – Responsible for driving offers and accountability on freight in their assigned region
• Offer Manager action and oversight
• Owning internal communications with customer teams regarding coverage and rates
• Proactively monitoring load board build up to drive the right conversations early
• Region Performance Monitoring – buying, GP, pooling and service metrics for region and understand when to call out necessary adjustments
• Drive strategic carrier network growth both on region freight to build network density and drive down buying
• People Management – Monitoring performance metrics of team at a rep level, highlighting performance on a weekly cadence
• Performance management and coaching conversations at a rep level on a monthly basis
• Driving engagement and buy in with team to support region performance and carrier strategy initiatives

Qualifications

• Strong industry and market knowledge, with the ability to understand regional freight dynamics, carrier coverage, and market trends
• Proven people leadership skills, including coaching, feedback, accountability, and team development
• Excellent communication and interpersonal skills, with the ability to influence internal and external stakeholders
• Strong problem-solving and judgment skills, especially in fast-paced, time-sensitive situations
• Ability to prioritize effectively and manage multiple responsibilities at once while staying organized
• Operational mindset with a focus on execution, follow-through, and continuous improvement
• Ability to analyze performance metrics and turn insights into action
• Comfortable leading by example and driving a culture of accountability and teamwork

Compensation

The base salary range for this position is $80,000 - $88,000 per year + variable compensation. This reflects typical earning potential in this role based on market data and individual factors including skill sets, experience, and geographic location. In addition to salary, full-time employees are eligible for an equity package and competitive benefits that support you and your family as part of your total rewards package at Flock Freight.

Benefits

• Hybrid Work Model: As an organization we value in-office collaboration, working cross-functionally, and winning together. Through scheduled in-office and work from home days, we are able to work more efficiently and collaboratively.
• Medical, Dental & Vision: Generous coverage for employees and dependents. Both HMO and PPO options provided.

Schedule

We are targeting talent in the San Diego area.