Regenstein Circulation Evening and Weekend Supervisor

About the role

The Department Library C & A - Access Serv - Coll Mgmt & Circ - Regenstein Circ is part of the University of Chicago Library, which is redefining its role as a provider of services within an increasingly open global knowledge ecosystem. The department values open and equitable access to knowledge, freedom of speech and inquiry, and working in partnership within and beyond the UChicago community. It offers a wide variety of strong benefits and programs to academics and staff.

Responsibilities

• Supervises the work of clerical staff and serves as the supervisor in charge of the Regenstein Library.
• Oversees the building security, resolves problems and appeals related to entry policies.
• Executes opening or closing procedures and promptly reports building issues to Library and University Facilities Services.
• Enforces policies that support a scholarly environment and resolves problems professionally and with tact.
• Troubleshoots library technology including public access workstations, micro-media readers, compact shelving, printers, and a/v equipment.
• Provides excellent customer service by answering patron questions related to access services, overdue books, recalls, reserve problems, and fines in person, over the phone, and via online ticketing system.
• Manages daily circulation workflow including lending of materials awaiting pickup, course reserves, and general collections.
• Trains, supervises, and helps track attendance and performance of student counter attendants (approximately 20 part-time student employees).
• Coaches and directs student counter attendants in maintaining Circulation policies and customer service standards.
• Distributes work to and monitors the work done by student counter attendants; troubleshoots equipment as needed.
• Performs other related work as needed.

Requirements

Minimum requirements include vocational training, apprenticeships or the equivalent experience in related field (not typically required to have a four-year degree). Knowledge and skills developed through 2-5 years of work experience in a related job discipline are preferred.

Qualifications

Education: College degree. Experience: Experience in a library, or related environment.Previous experience directing or supervising the work of others.Significant customer service experience. Experience with MS Office, email, and internet work applications.

Skills

Give and receive direction, work with a high degree of independence, and collaborate effectively as part of a diverse team.Serve patrons and enforce library policies with clarity, consistency, patience, and empathy.Manage staff and projects in alignment with departmental priorities.Identify, respond to, and refer issues while exercising discretion and sound judgment.Communicate clearly and professionally in spoken and written.

Benefits

The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the Benefits Guidebook.

Pay

The included pay rate or range represents the University’s good faith estimate of the possible compensation offer for this role at the time of posting. Benefits Eligible Yes

Schedule

Weekly Schedule for Position 1: Wednesday, Thursday 8:00pm - 12:00am | Friday, Saturday, 3:00 - 11:00pm.
Weekly Schedule for Position 2: Saturday, Sunday 9:00am - 5:00pm | Monday, Tuesday 8:00pm - 12:00am.
Availability to work late evenings and weekends, with occasional schedule flexibility during changes in Library hours and periods of staff shortages or absences; ability to work independently as the sole supervisor in a large academic library.Ability to carry or lift loads of up to 50 pounds, push/pull loaded book trucks, and shelve and retrieve materials at varying heights.Ability to sit and use a computer for extended periods, stand for up to four hours, perform repetitive wrist, hand, and finger movements, and visually and audibly engage with print and electronic materials for extended periods.