Regal Houston Marq*E 23 - Weekend, Evening, Holidays Floor Staff - $13/hour + FREE Movies and discounted concessions

Responsibilities

• Provide exceptional guest service in the Box Office, Concession Stand, or as an Usher.
• Maintain regular and consistent attendance.
• Handle emergency situations when called upon.
• Perform general cleaning duties and comply with the company dress code.
• Box Office: Operate the POS system and ensure accurate handling of cash drawers, credit cards, travelers’ checks, gift cards, redeemed discount tickets, passes, and coupons.
• Box Office: Upsell and suggest premium viewing experiences (3D, RPX, IMAX).
• Box Office: Promote the Regal Crown Club program.
• Box Office: Sell tickets in accordance with MPAA rating system and company policy.
• Box Office: Respond to guest phone calls and inquiries consistent with the guest service philosophy.
• Concession: Operate the POS system and ensure accurate handling of cash drawers, credit cards, travelers’ checks, gift cards, redeemed coupons, and concession inventory.
• Concession: Promote the Regal Crown Club program.
• Concession: Operate, prepare, and clean all concession‑related equipment.
• Concession: Upsell and suggest additional items.
• Concession: Comply with all local, state, and federal food‑safety laws.
• Observe federal and state regulations regarding breaks and meal periods.
• Maintain current alcohol certification and training where applicable; be of legal age to sell or serve alcohol where required.
• Complete required training on topics such as sexual harassment and discrimination.
• Usher: Tear tickets, collect and deposit stubs, and direct patrons to auditoriums.
• Usher: Inspect backpacks and packages when applicable.
• Usher: Manage crowd control and assist guests in finding seats.
• Usher: Enforce the MPAA rating system.
• Usher: Conduct in‑theatre inspections to monitor picture and sound quality, prevent film/content theft, and maintain a safe environment.
• Usher: Report problems, discrepancies, or unusual situations to management.
• Usher: Perform auxiliary concession sales in the auditorium as directed.
• Usher: Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and surrounding areas.
• Usher: Monitor cleanliness and operation of theatre vending equipment.
• Assist with all opening and closing duties as assigned by management.

Pay

$13.00 per hour

Benefits

• Free movie passes and discounted concessions at any Regal location.
• Eligibility to participate in a 401(k) retirement plan with company match after reaching age 21 and completing six months of service.

Qualifications

• Completion of the cast certification program as a cast member and as a box office cashier, or progress toward completion.
• If assigned alcohol duties, completion of any required state or local training and the Regal Responsible Beverage Server training on Regal Online University.
• Strong public speaking skills; ability to listen effectively and respond clearly.
• Ability to perform calculations quickly and accurately, identifying and correcting errors.
• Problem‑identification, data‑gathering, and analytical reasoning skills; ability to evaluate information, recognize alternatives, and make evidence‑based decisions; capable of taking initiative and performing under pressure.
• Excellent communication skills with customers, co‑workers, and management; ability to set goals, budget time, and prioritize tasks.

Physical Demands

• Frequent standing, walking, sitting, using hands, reaching, and speaking/listening.
• Occasional climbing, balancing, stooping, kneeling, crouching, or crawling.
• Occasional lifting of up to 60 pounds.
• Vision requirements include close, distance, peripheral, depth perception, and ability to adjust focus.