Regal Crossroads - Team Member $18/Hour

Essential Duties and Responsibilities

• Handling of emergency situations when called upon to do so
• General cleaning duties;
• Compliance with our company dress code.

Box Office

• Operating POS system, including the proper handling of and responsibility for accuracy of cash drawer, credit cards, travelers’ checks, gift cards and redeemed discount tickets, passes and coupons
• Up selling/suggestive selling of Premium Viewing Experience (3D, RPX, IMAX)
• Promoting the Regal Crown Club program
• Ensuring tickets are sold in accordance with the MPAA rating system and company policy
• Responding to phone calls and questions from guests in a manner that is consistent with our guest service philosophy

Concession

• Operating POS system, including the proper handling of and responsibility for accuracy of cash drawer, credit cards, travelers’ checks, gift cards and redeemed coupons as well as concession stock inventory
• Promoting the Regal Crown Club program
• Operating, preparing and cleaning of all concession related equipment
• Up selling/Suggestive selling
• Complying with all local, state and federal food safety laws
• Abside by all federal and state laws with regards to breaks and/or meal periods
• Ensure required alcohol certification and training are current where applicable

Usher

• Tearing tickets, collecting and depositing appropriate stub, and directing patrons to their auditoriums
• Inspecting backpacks and packages when applicable
• Managing crowd control and assisting guests in finding seats in auditoriums when necessary
• Enforcement of MPAA rating system
• Conducting in theatre inspections to monitor picture and sound quality, watch for film and content theft, and help maintain a safe quality environment within the auditoriums
• Reporting to the management any problems, discrepancies or unusual situations that arise at the theatre
• Perform in-auditorium concession auxiliary sales as directed by management
• Cleaning auditoriums at the end of scheduled shows and maintaining clean restrooms, lobby area, hallways and other areas outside of the auditorium
• Maintaining the cleanliness and operation of theatre vending equipment
• Assisting with all opening and closing duties as assigned by management

Pay Scale Information

[$18.00 per hour]

Benefits

• Team members receive the perk of enjoying free movie passes and discounted concessions at any Regal location.
• All team members are eligible to participate in our 401(k) retirement plan, with a company match, once they reach the age of 21 and have completed six months of service.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Completion of cast certification program as a cast member and as box office cashier or progress towards completion required.
• If the theatre sells alcohol and your assigned duties will include the selling/serving of alcohol, it is your responsibility to complete any legally required state or local training and obtain the required certificate.
• In addition, you must complete the Regal Responsible Beverage Server training on Regal Online University.
• Possess good public speaking, listen effectively and respond clearly and directly.
• Perform calculations with speed and accuracy and identify and correct errors.
• Identify problems, gather relevant data and note possible causes of problems.
• Evaluate relevant information, recognize alternatives and reach conclusions based on evidence.
• Take action beyond what is necessarily called for.
• Perform under pressure and/or opposition.
• Possess excellent communication skills with customers, co-workers and management.
• Establish goals, budget time, and set priorities to achieve desired objectives.

Physical Demands

• While performing the duties of this job the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.
• The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.
• The employee may occasionally be required to lift up to 60 pounds.
• The vision requirements include: close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.