Regal Broward Stadium 12 & RPX - $14 an hr

About the role

Floor Staff team members are classified based on individual theatre needs, and/or employee availability, as either variable hour, part-time fixed, part-time regular or full-time hourly employees whose primary responsibility is ensuring our guests receive exceptional service. Floor Staff may be scheduled to work in the Box Office, Concession Stand, or as an Usher.

Responsibilities

• Box Office:
  • Operating POS system, including the proper handling of and responsibility for accuracy of cash drawer, credit cards, travelers’ checks, gift cards and redeemed discount tickets, passes and coupons
  • Up selling/suggestive selling of Premium Viewing Experience (3D, RPX, IMAX)
  • Promoting the Regal Crown Club program
  • Ensuring tickets are sold in accordance with the MPAA rating system and company policy
  • Responding to phone calls and questions from guests in a manner that is consistent with our guest service philosophy
• Concession:
  • Operating POS system, including the proper handling of and responsibility for accuracy of cash drawer, credit cards, travelers’ checks, gift cards and redeemed coupons as well as concession stock inventory
  • Promoting the Regal Crown Club program
  • Operating, preparing and cleaning of all concession related equipment
  • Selling/Suggestive selling
  • Complying with all local, state and federal food safety laws
  • Abide by all federal and state laws with regards to breaks and/or meal periods
  • Ensure required alcohol certification and training are current where applicable
• Usher:
  • Tearing tickets, collecting and depositing appropriate stub, and directing patrons to their auditoriums
  • Inspecting backpacks and packages when applicable
  • Managing crowd control and assisting guests in finding seats in auditoriums when necessary
  • Enforcement of MPAA rating system
  • Conducting in theatre inspections to monitor picture and sound quality, watch for film and content theft, and help maintain a safe quality environment within the auditoriums
  • Reporting to the management any problems, discrepancies or unusual situations that arise at the theatre
  • Perform in-auditorium concession auxiliary sales as directed by management
  • Cleaning auditoriums at the end of scheduled shows and maintaining clean restrooms, lobby area, hallways and other areas outside of the auditorium
  • Maintaining the cleanliness and operation of theatre vending equipment
  • Assisting with all opening and closing duties as assigned by management

Qualifications

• Must be 18 and older
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily
• The requirements listed below are representative of the knowledge, skill, and/or ability required
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Skills

• Excellent communication skills with customers, co-workers and management
• Establish goals, budget time, and set priorities to achieve desired objectives

Benefits

Not specified

Pay

Not specified

Schedule

Not specified