We need to output HTML fragment with sections: About the role? The posting includes a paragraph: "Come join a company you can be proud to represent. The hiring range for this opportunity is $20.50 to $26.00 per hour along with incentive opportunities, creating a competitive total compensation package based on our pay scale, and may be modified by location and is commensurate with qualifications and experience." That's about pay and maybe benefits? It mentions incentive opportunities, total compensation package. So we can include Pay section with that info. Also maybe Benefits? Not explicit benefits other than incentive opportunities. Could include Benefits? The instruction: only include sections when posting has real, specific content. It mentions incentive opportunities, total compensation package. That's pay. Benefits not described. So we can have Pay section.
We have two positions: Reg E Dispute Resolution Specialist I and II. The posting includes both summaries and responsibilities. We need to produce a single HTML fragment representing the job posting? Likely we need to combine? The instruction: "Do NOT repeat the job title as a heading (the page already shows it)". So we should not put job title as heading. Probably we need to output sections like About the role (position summary), Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We have content for About the role (position summary), Responsibilities, Requirements, Education, Experience And Other Skills Required (which could be Qualifications/Skills). Also we have Company Profile (maybe About the company). But we can treat that as About the role? Actually About the role could be the position summary. Company profile could be separate but not required heading. We could include a
for company profile.
We need to avoid boilerplate like EEO etc. Remove duplicated lines. The posting includes both I and II summaries which are largely same except II adds merchant disputes. We need to preserve all substantive info. Could combine? Might be better to list both as separate subsections? But headings only allowed for sections like About the role, Responsibilities, etc. Could we have multiple Responsibilities sections? Probably not; we should merge responsibilities for both levels? However the posting distinguishes I and II. We could keep both by having separate
for each? Not allowed because only those specific headings. Could we embed both under same headings with combined content? That might lose distinction but still preserve info. The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." If we merge, we might lose distinction between I and II responsibilities. But we could include both sets under same headings, maybe label them as "Reg E Dispute Resolution Specialist I" and "II" within paragraphs. That's okay.
We need to avoid repeating job title as heading. So we can start with a
containing the introductory sentence about company pride and pay range. Then maybe a
About the role
with position summary (maybe combine both I and II summaries). Then
Responsibilities
with combined list. Then
Requirements
with combined requirements. Then maybe
Qualifications
with education/experience/skills. Then
Pay
with hiring range and incentive opportunities. No Benefits or Schedule sections because not specified.
We must not include filler like "commensurate with experience" as heading content; but we can include that phrase inside a paragraph if it's in the posting. The instruction: "never emit a heading followed by filler/placeholder text (e.g. 'commensurate with experience', 'not specified', 'N/A', 'varies', 'TBD')". So we must not have a heading whose only content is such placeholder. But we can include the phrase inside a paragraph if it's substantive? It's part of the pay description; it's okay.
We must remove boilerplate: EEO, legal, etc. Also remove duplicated lines. The posting includes duplicated lines like "Ability to work in a team environment with moderate levels of background noise." appears in both I and II requirements; we should keep only one instance.
We need to output only HTML fragment, no markdown fences.
Let's craft.
First paragraph: "Come join a company you can be proud to represent. The hiring range for this opportunity is $20.50 to $26.00 per hour along with incentive opportunities, creating a competitive total compensation package based on our pay scale, and may be modified by location and is commensurate with qualifications and experience."
Then maybe a
for company profile? Could be included under About the role? But we have About the role heading for position summary. Could add another paragraph after that for company profile.
But we must not create extra headings unless content exists. So we can just add
after the intro.
Now
About the role
: combine position summaries for I and II. The I summary: "The Reg E Dispute Resolution Specialist reports directly to the CSO Claims Manager and is responsible for upholding the purpose of Regulation E regarding its application and coverage for ACH and Debit Card Electronic Funds Transfer Disputes. This position requires an understanding of the definitions and rules for handling error resolution and is expected to adhere to the requirements of Regulation E by ensuring our practices do not create compliance or UDAAP violations. Employees in this job role are expected to maintain a high level of customer service with the ability to accurately communicate expectations and time frames for error resolution both verbally and in writing. In addition, this role will work closely with the following teams: Compliance and Internal Audit through periodic reviews and Policy and Procedure updates; The Fraud Investigations Unit to report suspected financial abuse of the elderly or dependent adults and recommend review and possible closure of customer relationships based on Risk."
II summary adds: "This role is also responsible for processing Merchant Disputes according to Visa Regulations by providing customer support and assistance with chargebacks falling outside the purview of Regulation E."
We can combine: mention both.
Now Responsibilities: combine lists from I and II, removing duplicates.
I responsibilities list:
- Receive calls from Branches and Customer Support to assist in beginning the claims process for EFT Error Resolution.
- Interviews customers to obtain information required to submit a claim.
- Inputs the claim into the Centrix DTS system.
- Ensures customer disputes or issues of fraud are filed in accordance with State and Federal regulations.
- Sets customer expectations regarding timing of resolution.
- Initiates outbound calls to customers regarding claim follow-up, or to seek clarification regarding an existing claim.
- Works with customers to obtain necessary documentation for chargeback processing.
- Provides department and branch support for questions related to Reg E and the claims process.
- Regularly attends trainings to maintain expertise and remain current with any processing or regulatory changes.
- Maintains a current understanding of Bank policies and procedures, in compliance with all state and federal laws, including but not limited to Overdraft Protection Guidance, Regulation E, Bank Secrecy Act (BSA), Suspicious Activity Reporting, Information Security, Identify Theft Red Flags, Unfair, Deceptive or Abusive Acts or Practices (UDAAP), Financial Elder Abuse, and Office of Foreign Asset Control (OFAC) compliance.
- Performs other department duties as assigned.
II responsibilities list:
- Uses investigative techniques to research claims to determine nature and cause of disputes.
- Utilizes internal and external data sources to conduct research, including film review, internet searches, interviews, etc.
- Analyzes data identified in investigation to determine final resolution and communicates findings in writing to Customer.
- Indexes and retains documentary evidence to support final resolution.
- Identifies fraud trends, communicating findings to other impacted areas of the bank, as needed, to mitigate risk for the Bank and our customers.
- Ensures accounts are credited for fees resulting from unauthorized charges.
- Processes debit card chargebacks through Client Central to obtain reimbursement to offset losses for the Bank and the customer.
- Works with ACH Operations to initiate chargebacks through Signature FTM for ACH Disputes.
- Reports suspected Adult/Elder Financial Abuse to for reporting to appropriate governing bodies.
- Recommends account relationships to the FIU for review when customers present financial risk to the Bank.
- Other Responsibilities (same as some from I): Initiates outbound calls to customers regarding claim follow-up, or to seek clarification regarding an existing claim.
- Provides department and branch support for questions related to Reg E and the claims process.
- Regularly attends trainings to maintain expertise and remain current with any processing or regulatory changes.
- Maintains a current understanding of Bank policies and procedures, in compliance with all state and federal laws, including but not limited to Overdraft Protection Guidance, Regulation E, Bank Secrecy Act (BSA), Suspicious Activity Reporting, Information Security, Identify Theft Red Flags, Unfair, Deceptive or Abusive Acts or Practices (UDAAP), Financial Elder Abuse, and Office of Foreign Asset Control (OFAC) compliance.
- Performs other department duties as assigned.
We need to merge, avoid duplicates. Let's create a unified list:
- Receive calls from Branches and Customer Support to assist in beginning the claims process for EFT Error Resolution.
- Interview customers to obtain information required to submit a claim.
- Input the claim into the Centrix DTS system.
- Ensure customer disputes or issues of fraud are filed in accordance with State and Federal regulations.
- Set customer expectations regarding timing of resolution.
- Initiate outbound calls to customers regarding claim follow-up, or to seek clarification regarding an existing claim.
- Work with customers to obtain necessary documentation for chargeback processing.
- Provide department and branch support for questions related to Reg E and the claims process.
- Regularly attend trainings to maintain expertise and remain current with any processing or regulatory changes.
- Maintain a current understanding of Bank policies and procedures, in compliance with all state and federal laws, including but not limited to Overdraft Protection Guidance, Regulation E, Bank Secrecy Act (BSA), Suspicious Activity Reporting, Information Security, Identify Theft Red Flags, Unfair, Deceptive or Abusive Acts or Practices (UDAAP), Financial Elder Abuse, and Office of Foreign Asset Control (OFAC) compliance.
- Perform other department duties as assigned.
- Use investigative techniques to research claims to determine nature and cause of disputes.
- Utilize internal and external data sources to conduct research, including film review, internet searches, interviews, etc.
- Analyze data identified in investigation to determine final resolution and communicate findings in writing to the customer.
- Index and retain documentary evidence to support final resolution.
- Identify fraud trends, communicating findings to other impacted areas of the bank, as needed, to mitigate risk for the Bank and our customers.
- Ensure accounts are credited for fees resulting from unauthorized charges.
- Process debit card chargebacks through Client Central to obtain reimbursement to offset losses for the Bank and the customer.
- Work with ACH Operations to initiate chargebacks through Signature FTM for ACH Disputes.
- Report suspected Adult/Elder Financial Abuse to appropriate governing bodies.
- Recommend account relationships to the FIU for review when customers present financial risk to the Bank.
- Process Merchant Disputes according to Visa Regulations by providing customer support and assistance with chargebacks falling outside the purview of Regulation E. (from II summary)
We should keep the merchant disputes responsibility.
Now Requirements: combine I and II requirements, removing duplicates.
I requirements:
- Ability to work in a team environment with moderate levels of background noise.
- Ability to grasp new concepts.
- Understanding of the debit and credit function with regard to transaction postings.
- Ability to communicate verbally and in writing with both customers and colleagues in a professional and clear manor. (typo "manor" but keep)
- Ability to follow established Policies and Procedures.
- Able to communicate with customers in a positive, courteous manner with a genuine concern for resolving problems.
- Basic understanding of ATM, Debit Card, and ACH transactions from a customer perspective, including the proper use and handling of an access device.
- Able to prioritize job responsibilities to maximize time and promote efficiencies.
II requirements:
- Ability to work in a team environment with moderate levels of background noise. (duplicate)
- Ability to communicate verbally and in writing with both customers and colleagues in a professional and clear manor. (duplicate)
- Ability to communicate