Refurb Supervisor

About the role

The Refurb Supervisor directs and coordinates the activities of one or more Refurb process areas to achieve optimum efficiency and economy of operations. Responsibilities include maximizing profits by analyzing current process performance, driving and measuring process improvements, and ensuring functional and service expectations are met or exceeded.

Responsibilities

• Lead, monitor, and direct daily activities of the assigned process area(s), including those of area Leads and other associates.
• Define and improve processes, standards, and guidelines; ensure adherence to documented processes.
• Direct, coordinate, and evaluate assigned work area or shift to meet productivity and quality requirements.
• Minimize overtime payroll expense.
• Support a team-building environment and foster a culture of continuous improvement.
• Supervise up to 50 employees and 5 leads.
• Communicate production and quality standards; compile accurate reporting as directed.
• Assist in interviewing, hiring, and training employees; plan, assign, and direct work; appraise performance; coach, reward, correct, and redirect employees; address complaints and resolve problems.
• Create and implement process improvements in assigned process area(s).
• Interact with other Refurb and DC employees using positive, fact-based communications to ensure teams meet production, quality, inventory integrity, and financial goals.

Related competencies

• Coaching: Provide timely guidance and feedback to strengthen specific knowledge/skill areas needed to accomplish tasks or solve problems.
• Communication: Clearly convey information and ideas through a variety of media to engage audiences and ensure understanding.
• Continuous Improvement: Originate actions to improve existing conditions and processes; identify opportunities, implement solutions, and measure impact.
• Planning and Organizing: Establish clear courses of action for self and others to ensure efficient and effective work completion.

Qualifications

• A high school diploma or GED equivalent is required.
• An accredited associate or bachelor’s degree in logistics, distribution, materials management, or a related field is preferred.
• At least 3 years of work experience in a distribution center, warehouse, or refurbishment environment, including at least 1 year of leadership experience; 2 years in a Lead or Supervisor role is preferred.
• Must be at least 18 years old.
• Able to lift and carry boxes, totes, and other objects weighing up to 50 pounds.
• Able to stand, bend, and lift for up to eight or more hours daily.
• Bilingual in English/Spanish is preferred.

Minimum qualifications, job skills, and abilities

• Ability to comprehend and adhere to all GameStop policies and procedures, including those related to attendance, scheduling, conflict of interest, confidentiality, safety, and honesty.
• Proficient analytical and problem-solving skills, including the use of tools such as DMAIC, 8D, Lean Manufacturing, and/or Kaizen.
• Proficient interpersonal and English-language verbal and written communication skills; ability to interact effectively with all associate levels and external parties.
• Proficient ability to coach, motivate, and communicate as a leader.
• Working knowledge of business computer systems and applications, specifically Microsoft Windows, Outlook, Word, and Excel.
• Ability to lead and implement process improvement activities as directed.
• Working knowledge of manufacturing or other technical standards (e.g., ISO).
• Capacity to receive and apply cross-functional training; willingness to assist other functions and work groups to help the department achieve or exceed business objectives.