Refund Specialist

Please be advised, if you are viewing this position on Indeed, that the salary rate/range set forth herein was provided by Indeed. Concentra's market specific rate/range will be provided during the interview process. Job Summary Under indirect supervision, performs a variety of tasks researching refund requests, overpayments, credit balances and ensuring money is correctly applied and overpayments are refunded to the appropriate party timely in accordance with Concentra policies, practices, and procedures. Employment Type: Full-time Schedule: 1st shift / standard business hours (Monday–Friday) Work Environment: 100% onsite (in-office) Location: Quadrum Drive, Oklahoma City, Oklahoma Responsibilities Determining Refunds: Researches credits on account receivables, unapplied balances and resolves balancesReconciles receipt summaries and resolves balancesContact payers (non-injury and injury) to determine if payments can be applied and process paperwork for payment transferResearches and processes refund transactions such as duplicate payments and checks received in errorResearches and transfers unidentified payments to appropriate accounts/charges Documentation Researches and pulls copies of previously paid checksProcesses refund request spreadsheets/forms and makes appropriate copiesSubmits electronic refund requests to accounts payable with manager approval and documents request dateFiles and maintains refund copiesIdentifies additional documentation needsPerforms other duties as assigned Mailing of Refunds Records refund checks and documents necessary information in system Mails refund checks in a timely manner Education/Credentials Qualifications High school diploma or equivalent Job-related Experience One year Accounts Receivable or payment posting experience preferred Demonstrated Job-related Skills/Competencies Familiarity with refund processFamiliarity with Windows Excel and WordFamiliarity with medical codingDemonstrated strong organizational and communication skillsDemonstrated good analytical and data entry skillsDemonstrated ability to operate 10 key numerical pad by touchDemonstrated ability to complete detailed work accurately and under time constrictions Working Conditions/Physical Demands Office environmentAbility to work overtime as needed This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management. Benefits Summary Additional Data 401(k) with Employer MatchMedical/Vision/Prescription/Dental PlansLife Insurance/DisabilityPaid Time OffColleague Referral Bonus Program If you’re looking for an organization that cares for your growth and well-being as much it does its patients, consider Concentra. This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management. Concentra is an Equal Opportunity Employer, including disability/veterans Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws.