Refund Specialist

Under indirect supervision, performs a variety of tasks researching refund requests, overpayments, credit balances and ensuring money is correctly applied and overpayments are refunded to the appropriate party timely in accordance with Concentra policies, practices, and procedures.

Employment Type: Full-time
Schedule: 1st shift / standard business hours (Monday–Friday)
Work Environment: 100% onsite (in-office)
Location: Quadrum Drive, Oklahoma City, Oklahoma

Responsibilities

• Determining Refunds:
  • Researches credits on account receivables, unapplied balances and resolves balances
  • Reconciles receipt summaries and resolves balances
  • Contacts payers (non-injury and injury) to determine if payments can be applied and processes paperwork for payment transfer
  • Researches and processes refund transactions such as duplicate payments and checks received in error
  • Researches and transfers unidentified payments to appropriate accounts/charges
• Documentation:
  • Researches and pulls copies of previously paid checks
  • Processes refund request spreadsheets/forms and makes appropriate copies
  • Submits electronic refund requests to accounts payable with manager approval and documents request date
  • Files and maintains refund copies
  • Identifies additional documentation needs
• Mailing of Refunds:
  • Records refund checks and documents necessary information in system
  • Mails refund checks in a timely manner
• Performs other duties as assigned

Requirements

• High school diploma or equivalent
• One year Accounts Receivable or payment posting experience preferred

Skills

• Familiarity with refund process
• Familiarity with Windows Excel and Word
• Familiarity with medical coding
• Demonstrated strong organizational and communication skills
• Demonstrated good analytical and data entry skills
• Demonstrated ability to operate 10 key numerical pad by touch
• Demonstrated ability to complete detailed work accurately and under time constraints
• Ability to work overtime as needed
• Ongoing discretion and secure information management (this job requires access to confidential and sensitive information)

Working Conditions

• Office environment

Benefits

• 401(k) with Employer Match
• Medical/Vision/Prescription/Dental Plans
• Life Insurance/Disability
• Paid Time Off
• Colleague Referral Bonus Program