Refund Representative I

About the role

Refunds, researches, and reviews credit balance accounts. Pulls files, insurance EOBs, and zero statements to research and review accounts that have credit balances, refunding the proper party based on completed research. Answers all patient questions concerning a credit balance. Corrects any accounts via the patient account system that need adjustments to update status. Works all incoming mail concerning credit balances. Performs all other duties as assigned.

Requirements

• Minimum of one (1) year of relevant healthcare or cash posting experience.
• An Associate's degree or higher in a relevant field can be considered in lieu of the required experience.
• High School Diploma, GED, or Certificate (mandatory).

Preferred Qualifications

• Strong written and verbal communication skills with the ability to communicate effectively with a distinct speaking voice and good listening skills.
• Demonstrated ability to type a minimum of forty-five (45) words per minute, as well as ten-key adding abilities.
• Organizational skills and an understanding of the importance of internal controls.
• Ability to interact with the public and handle difficult situations diplomatically.
• Working knowledge of Managed Care, Medicare, and Medicaid reimbursements.

Employment Screening

As part of Sarasota Memorial Health Care System’s commitment to keeping people safe, all individuals providing care to vulnerable populations are required to undergo background screening through The Florida Care Provider Background Screening Clearinghouse.