Refrigeration Technical Support

About the role

You're in luck! Scotsman Ice is hiring a Field Support Technician for our Vernon Hills office. This job is Monday through Friday, in office and provides top tier benefits.

Responsibilities

• Provides technical support to customers by phone, text, chat and logs information for each call in database.
• Reviews and verifies labor warranty claims for processing.
• Sets up and supports National Accounts projects and follow up.
• Sets up and supports Consumer Products calls and determines action.
• Responds to routine correspondence request for service assistance.
• Identifies and reports potential emerging or major field service problems.
• Captures startup information, working between KES and service providers.
• Assists Installation Coordinator with Technical support, contacting providers, and processing invoices.
• Provides scheduled On-Call 24 X 7 Tech Line support.
• Analyzes data as requested to identify possible warranty cause or risk.

Qualifications

• EPA Refrigerant Usage certification, Type I & II.
• Minimum two-year Air Conditioning/Refrigeration Education Certificate or equivalent work experience.
• Windows based computer skills Microsoft Office proficient, especially Excel.
• Must be able to understand and use CRM, SMS and entering live customer information.
• Must be willing to work more than 40 hours per week.
• Good communication and presentation skills.
• Professional Image Occasional Travel if necessary.

Benefits

• Employee life insurance and AD&D
• Short term and long term disability
• Company HSA contribution for HDHP
• Employee assistance program
• Financial wellness services through Truist Momentum
• Travel assistance through Lincoln Travel Connect
• 10 paid holidays
• Accrued Paid time off
• 5 prorated sick days
• Tuition Assistance
• Participation in annual performance based bonuses

Pay

The pay range for this position is $40,000 - $60,000 annually.

Schedule

The schedule for this position is Monday through Friday, in office.