Refrigeration Service Technician

Position Summary

The Service Technician reports to the Service Manager and is located in Lewisville, TX. This role is field-based and full-time.

Essential Functions & Key Responsibilities

• Diagnose and repair commercial refrigeration systems (reach-in coolers/freezers, walk-ins, blast chillers, ice machines, prep tables, display cases, etc.)
• Perform start-up of refrigeration equipment in various foodservice environments
• Troubleshoot electrical, mechanical, and refrigerant system issues
• Conduct preventative maintenance to ensure optimal equipment performance and longevity
• Handle refrigerants in compliance with EPA and environmental regulations
• Maintain accurate service documentation, parts usage, and customer records
• Communicate clearly with customers regarding repair status, timelines, and recommendations
• Collaborate with dispatch, parts, and technical support teams to ensure timely resolution
• Maintain service vehicle inventory and tools
• Follow all safety procedures and company standards

Required Qualifications

• 1-2+ years of experience servicing commercial refrigeration systems
• Experience in commercial foodservice equipment
• EPA Universal Certification or Type II (required)
• Strong understanding of refrigeration cycles, controls, and electrical systems
• Experience with common brands of commercial refrigeration equipment
• Valid driver’s license with acceptable driving record
• Ability to lift 75+ pounds and work in confined or high-temperature environments
• Strong problem-solving skills and independent work ethic

Preferred Qualifications

• CFESA certification
• Basic hot-side equipment knowledge (a plus)
• Experience using service management software/mobile dispatch systems

Core Competencies

• Technical troubleshooting excellence
• Customer-first mindset
• Accountability and ownership
• Time management and prioritization
• Safety and compliance awareness
• Team collaboration

Compensation

Includes the posted hourly pay range. Additional compensation opportunities, including overtime pay, incentives, or bonuses, may apply where applicable. Total compensation is determined based on experience, skills, internal equity, geographic location, and other job-related factors. Compensation includes the posted base salary range and does not reflect potential commission, incentive, bonus, or other additional compensation opportunities, where applicable. Total compensation is determined based on experience, skills, internal equity, geographic location, and other job-related compensatory factors. In addition to base salary, this role will be eligible for participation in TriMark's' benefits programs, including medical, dental, vision, 401K (with employer match), etc.