Refrigeration Field Service Technician

About the role

Develop and maintain technical resources for all divisions and provide leadership in all technical service functions throughout an assigned territory. Work in conjunction with the Service Manager to maintain consistency.

Responsibilities

• File reports to update the Service Manager on concerns and overall work completed or needed.
• Provide leadership in all technical service functions within the territory, collaborating with the Service Manager to ensure consistency.
• Work directly with territory sales staff and end users to assist with technical support issues (does not include dispatching). In special circumstances, act as a liaison between service providers and end users to ensure timely and correct issue resolution.
• Present Field Service training on all True product lines, including commercial and residential products and service procedures, to current service providers.
• Improve the service network throughout the territory by working with sales staff to add or remove service providers as needed.
• Act as the technical liaison between the territory and world headquarters.
• Collaborate with the world headquarters Technical Service Team to troubleshoot, report, and resolve technical problems related to repeat service issues in the territory. Assist in making necessary changes to cabinets in warehouses if required.

Requirements

• Certificate from a college, technical school, or other educational program, or equivalent experience.
• Five or more years of commercial or residential refrigeration field service experience.
• HVAC-Refrigeration certificate preferred.
• Must live within one hour of a major airport.
• Willing and able to travel throughout the assigned territory for field service training and trade shows.
• Willing and able to travel to company headquarters for technical training.
• Organized, detail-oriented, and stress-tolerant.
• Professional, friendly, and strong communication skills (verbal and written).
• Service-oriented with a high focus on customer service.
• Initiative-driven and service-minded.
• Reliable and honest.
• Proficient in Microsoft Excel, Word, PowerPoint, and Outlook.
• Able to present to small or large groups.
• Fluency in other languages is a plus.

Pay

$90,000 - $130,000 annual.

Company-paid physical and background check required upon hire.