Refrigeration Field Service Technician

Territory: Metro New York and surrounding areas.

Responsibilities

• File reports to update Service Manager of concerns and overall work that has been or is needed to be done.
• Provide leadership in all technical service functions throughout the territory while working in conjunction with the Service Manager to maintain consistency.
• Work directly with territory sales staff, offering technical support assistance to them and all end users. This position does not include dispatching, but in special circumstances, act as a liaison between service providers and end users to ensure issues are resolved correctly and in a timely manner.
• Present Field Service training on all True product lines, including commercial and residential products and service procedures, to all current service providers.
• Improve the service network throughout the territory with sales staff by adding service providers where needed or removing current companies when satisfactory work is not being supplied.
• Act as the technical liaison between the specific territory and world headquarters.
• Work in unison with the world headquarters Technical Service Team to troubleshoot, report, and solve technical problems linked to repeat service issues in the territory. Assist in making any necessary changes to cabinets in the warehouses if needed.

Requirements

• Certificate from college, technical school, or other educational program, or equivalent experience required.
• Five or more years of commercial or residential refrigeration field service experience required.
• HVAC-Refrigeration certificate preferred.
• Must live within one hour of a major airport.
• Willing and able to travel throughout the assigned territory for field service training and trade shows.
• Willing and able to travel to company headquarters for technical training.
• Organized and detail-oriented.
• Professional, friendly, and strong personal communication skills, both verbal and written.
• Service-oriented with a high customer service focus.
• Initiative-driven and service-minded.
• Reliable and honest.
• Stress-tolerant.
• Proficient in Microsoft Excel, Microsoft Word, PowerPoint, and Outlook.
• Able to present to small or large groups.
• Fluency in other languages is a plus.

Pay

$90,000 - $130,000 annual.

Company-paid physical and background check required upon hire.