Refinish Technician

About the role

The Refinish Technician's primary responsibility is to provide an exceptional and successful customer experience through meticulous refinishing to restore vehicles to their pre-accident condition. They work in alignment with all team members to achieve the repair facility's Key Performance Indicators (KPIs).

Responsibilities

• Ensures consistent execution of WOW (Wow Operating Way) plan
• Provides positive energy when interacting with customers or team members
• Refines vehicle as per insurance guidelines and Assured Automotive’s quality standards
• Inspects body and prep repairs for deficiencies that may impact the quality of the refinish process; advises production supervisor as required
• Accounts for all required line items as per the Repair Orders (RO) to meet Assured’s quality standards
• Performs all refinish procedures according to factory specifications and Assured procedures
• Ensures all paint deficiencies are corrected through wet sand and polishing
• Maintains efficient paint material cost as per Assured KPIs
• Completes surface preparation, vehicle masking, priming and top coating (as required)
• Applies all primers, sealers, basecoats, colour coats and clear coats with correct formulations as per paint manufacturer specifications
• Accurately mixes paint to ensure quality color match
• Notifies the Repair Planner of any additional damage that does not appear on the RO
• Assists management in the recommendation and implementation of new equipment
• Keeps track of assigned vehicles and helps solve issues to keep them on schedule for on-time delivery
• Consistently uses all required safety equipment and follows proper refinishing procedures in compliance with Ontario Health & Safety guidelines
• Maintains efficient hazardous waste disposal
• Maintains all tools and equipment, including maintenance of paint booth and booth filters
• Explain technical diagnoses and needed repairs to non-mechanical individuals
• Continuously learns new technical information and techniques in formal training sessions to stay updated with rapidly changing automotive technology
• Completes the Quality Control (QC) Checklist before moving vehicle to next department
• Maintains a clean and orderly production area throughout the workday, ensuring a final clean up at the end of the day
• Works in accordance with daily production schedule (as directed by Production Supervisor)
• Advise production supervisor of collision repair problems that may have been overlooked that impact the production process
• Supports all team members when required
• Participates in monthly Health & Safety and staff meetings (if required)
• Consistently demonstrates actions and behaviors supporting our "10 Promise"

Requirements

• High School Diploma or equivalent
• Minimum of 2 years previous experience in a collision repair facility refinish role
• Provincial College of Trades Member preferred
• PPG Certification preferred
• I-Car Registered (working towards Gold Class certification) required

Skills

• Knowledge of manufacturers' repair/refinishing processes & adherence to Assured’s processes
• Ability to use selected vendor materials and general supplies efficiently and cost effectively
• Demonstrated commitment to continued learning by attending Assured/ Industry related training
• Effective communication skills, both verbally and in writing
• Strong attention to detail and a high degree of accuracy
• Comprehensive knowledge of vehicle repair practices
• Effectively works in a fast-paced environment, demonstrating multi-tasking ability while working under pressure

Benefits

• Annual Paid Time Off (PTO) plans
• 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week
• 6 paid holidays annually
• Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
• 401(k) Retirement Plan with company match
• Employer Paid Short-Term Disability & Life Insurance
• Additional Voluntary Life Insurance
• Free Prescription or Non-Prescription Safety Glasses annually
• Annual Voluntary Uniform Stipend
• Voluntary Daily Pay option available

Pay

Flat Rate Compensation is a performance-based structure directly tied to turned hours, also referred to as booked hours. In the event that total compensation in a pay period is less than minimum wage, clocked hours will be calculated with a guarantee of applicable local or state minimum wage, whichever is greater. Supplemental Pay Compensation is commensurate with skill, education and experience. This position may also be eligible for Bonus opportunities tied to individual or business initiatives.

Schedule

Details on the specific schedule will be provided during the interview process.