Referrals and Prior Authorization Specialist

About the role

LaSante Health Center is seeking a Referrals and Prior Authorization Specialist to join our mission-driven, community-focused team. This role ensures patients have seamless access to medications, diagnostic imaging, and specialty care by managing prior authorization requests and guiding patients through the referral process. We deliver patient-centered care with compassion and respect.

Responsibilities

• Manage prior authorization requests from insurance companies for medications, diagnostic imaging, and procedures.
• Process provider referrals promptly and ensure patients have timely access to specialty and imaging services.
• Offer patients options for in-network providers who are convenient to their homes and aligned with their preferences.
• Provide clear communication and assistance to patients in scheduling appointments with outside specialists or imaging facilities.
• Collaborate with healthcare providers, insurers, and patients to eliminate barriers to care.
• Maintain accurate records and track the status of authorizations and referrals.
• Perform additional duties as assigned by supervisors.

Requirements

• Strong organizational skills and ability to multitask.
• Excellent communication and customer service skills.
• Proficiency with computers and ability to learn healthcare systems quickly.
• Experience with insurance prior authorizations and/or medical referrals preferred.
• Knowledge of health plan networks and medical terminology is a plus.