Referrals and Assesments Manager

About the role

You will act the first point of contact for all referral enquiries received and will lead the full cycle referral process; from assessment through to admission.

The focus of the role is to manage the smooth facilitation of referrals, coordinating with wider operational colleagues to maintain high levels of occupancy across the organisation.

A key measure to your success will be in the incremental increase of occupancy levels throughout our services; both new and existing and you will deliver and report on clear metrics and KPIs as instructed by the Director of Business Development.

Your approach will need to be reflective of our values and respect for our colleagues and the people we support.

Responsibilities

• Act as the first point of contact for all referral enquiries received and lead the full cycle referral process.
• Manage the smooth facilitation of referrals, coordinating with wider operational colleagues to maintain high levels of occupancy across the organisation.
• Deliver and report on clear metrics and KPIs as instructed by the Director of Business Development.
• Reflect on our values and respect for our colleagues and the people we support in your approach.
• Drive commercial growth for the organisation by identifying, unlocking and cultivating relationships with Commissioners across ICB’s and local authorities.

Requirements

• Previous experience working with ICB’s, Local Authorities, Commissioners and other Healthcare professionals.
• A good understanding of complex Care (Learning Disabilities, Autism and Mental Health).
• Previously worked in an operational capacity.
• Commercially focused, articulate and possess the ability to think strategically.
• Exceptional relationship building skills.
• Comfortable securing new business and account management.
• Ability to work independently and manage a busy schedule across multiple locations.
• Full UK Driving license and a willingness to travel between sites.

Qualifications

• Not specified.

Skills

• Commercial focus.
• Strategic thinking.
• Relationship building.
• New business identification.
• Account management.
• Independent work capability.
• Driving license.

Benefits

• Mileage reimbursed for travel between services.
• Access to training and development (including compliance and safety certifications).
• Career development opportunities as part of our expanding care group.

Pay

Up To £45,000 (Dependent On Experience)

Schedule

Full-Time, Monday - Friday