Referral Specialist Neurology

Primary location: Banner Health Neurology Clinic, 1520 S. Dobson Rd., Suite #206, Mesa, AZ 85202. Possibility to float to Baywood Location: 6553 E. Baywood Avenue, Suite 212, Mesa, AZ 85206.

About the role

This position coordinates referral orders for specialty services and diagnostic testing within a primary-care practice. You will ensure all referral requirements are met before appointments, collect and organize medical records, and act as a liaison between patients, providers, and staff for referral and follow-up needs. The role involves tracking and managing referrals to close patient-care gaps and providing documentation to promote team awareness.

You will support a busy, fast-paced clinic environment where over a couple hundred patients visit daily. The team includes 3 Neurologists and 2 Neuroendovascular surgeons at the Desert location, and 2 Neurologists at the Baywood location.

Responsibilities

• Schedule appointments for specialty physician services and diagnostic testing per provider request; communicate with patients on a timely basis for all scheduling requirements.
• Act as a liaison between patients, providers, and staff for patients’ referral and follow-up needs.
• Provide prompt, professional service by educating patients/families and assisting with external resources as needed.
• Provide all pertinent clinical information needed for payor authorization, the facility, or specialist prior to services being rendered by verifying coverage, obtaining authorization, and communicating with receiving facilities.
• Track and manage all referrals by monitoring outstanding referrals at 30/60/90-day intervals and following up with patients if appointments are not kept.
• Apply knowledge of medical terminology and maintain up-to-date knowledge of the insurance environment; utilize internal and external resources to understand regulations regarding various payor sources.
• Collaborate with outside referral sources and other community resources; maintain an updated list of community resources and network with colleagues to develop additional referral sources.
• Work with and understand managed health-care concepts; prioritize tasks within established guidelines with moderate supervision.

Requirements

• High school diploma/GED or equivalent working knowledge.
• One year of direct patient interaction/experience in a medical, insurance, or healthcare-related industry.
• Knowledge of HIPAA regulations.
• Strong customer-service focus and willingness to problem-solve.
• Effective verbal and written communication skills; ability to manage competing priorities.
• Proficiency with commonly used office software.

Preferred Qualifications

• Previous knowledge of managed-care concepts.
• Working knowledge of medical terminology and ICD-9/CPT codes.
• Additional related education and/or experience.

Schedule

Monday through Friday, 8:00 AM – 4:30 PM.