Referral Specialist| Full-Time

Responsibilities

• Serves as a liaison between patients, providers, insurance carriers, and external healthcare organizations.
• Facilitates communication and continuity of care throughout the referral process.
• Obtains necessary authorizations, verifies insurance requirements, tracks referral completion, and maintains accurate documentation within the electronic health record (EHR).

Requirements

• Excellent communication skills including oral comprehension, oral expression, written comprehension, and written expression.
• Ability to manage a fast-paced, chaotic work environment.
• Computer/PC experience with software knowledge such as Microsoft Word, PowerPoint, Excel, and email program.
• Previous experience and/or background in insurance verification, medical terminology, HIPAA compliance, and EHR systems preferred.
• Outstanding public relations/customer service experience and presentation.
• A high level of personal presentation.
• The ability to maintain accuracy with interruptions.
• To use sound judgment and cope with potentially stressful situations.
• Behaviors consistent with standards for performance improvement and organizational values (e.g., efficiency & financial responsibility, safety, partnership & service, teamwork, compassion, integrity, and trust & respect).
• Behaviors consistent with principles for service excellence.
• The ability to work with little or no supervision, and a minimum of instructions.
• A self-starter who is highly motivated, flexible, and professional.
• Accountable for work performed.