Referral Specialist

About the role

Nashville General Hospital (NGH) is Nashville's original community-based hospital. Joint Commission accredited, NGH readily accommodates a wide range of needs from emergency services and acute care to ancillary and ambulatory services. NGH continues to maintain its strong commitment to the healthcare needs of Nashville and Davidson County underserved, while also providing care to all segments of the community.

Responsibilities

• Establish effective communication systems and mutually beneficial relationships with external and internal suppliers and partners
• Create and maintain ongoing tracking and appropriate documentation on referrals to promote team awareness and ensure patient safety
• Maintain complete and accurate registration, including patient demographic and current insurance information
• Assemble complete information concerning patient’s clinical background and referral needs
• Per referral guidelines, provide appropriate clinical information to specialist

Requirements

• 2 years Healthcare Medical Receptionist/Information Clerk required
• Two years of related clinical experience required, preferably in ambulatory care, community public health, case or care management, or coordinating care across multiple settings and with multiple providers
• Two years of experience in information systems with scheduling and resource management emphasis, highly desirable
• 3 years of related experience, preferably in patient access, scheduling or pre-registration
• Ability to understand basic clinical terminology and medical insurance terminology across multiple clinic specialties and with multiple providers

Qualifications

• 2 years Healthcare Medical Receptionist/Information Clerk required
• Two years of related clinical experience required, preferably in ambulatory care, community public health, case or care management, or coordinating care across multiple settings and with multiple providers
• Two years of experience in information systems with scheduling and resource management emphasis, highly desirable
• 3 years of related experience, preferably in patient access, scheduling or pre-registration
• Ability to understand basic clinical terminology and medical insurance terminology across multiple clinic specialties and with multiple providers

Skills

• Effective communication skills
• Knowledge of insurance coverage and documentation of authorizations
• Ability to assemble and provide clinical information

Benefits

• Medical, Dental, and Vision Insurance within first 31 days of employment
• Programs to reduce share of deductible and total out-of-pocket expenses
• Metro Health Incentive Program - Access to high quality healthcare without incurring out-of-pocket expenses (see NGH providers without co-pays)
• Short and Long-Term Disability - up to 60% of eligible weekly pay
• Life Insurance - Metro provides you with basic life and AD&D coverage equal to $50,000 ($32,500 if you are age 65 or older), at no cost to you
• Retirement Plan - eligible up to IRS max limits and includes company contribution
• Shift and Weekend Differential Pay Offered on Nights and Weekends
• Tuition Reimbursement for employee and dependents
• 12 paid holidays - any holiday worked is another holiday banked
• Flexible Spending Accounts
• Onsite Gym
• Free Parking for all employees

Pay

• Commensurate with experience

Schedule

• TBD