Referral Specialist

About the role

As our Referral Specialist, you will orchestrate patient access to specialized care by expertly managing all referral and authorization processes.

Responsibilities

• Proactively obtain clearances for specialty visits
• Issue referrals for ancillary services (consults, imaging, labs)
• Secure approvals for medications, DME, home health, and other vital services
• Collaborate across departments with physicians, advanced practice providers (APPs), clinic, revenue cycle, hospital and ancillary department staff to facilitate scheduling across the patient care continuum
• Schedule patients for referred services in various clinic and hospital departments following complex department-specific scheduling processes and utilizing applicable EMR scheduling programs
• Effectively communicate with the patient/patient representative to gather pertinent demographic information and referral preferences to determine the appropriate time and location for the referred service
• Collaborate with clinic staff and revenue cycle staff to validate pre-authorization for referred services prior to the scheduled time of the service
• Manage referral work queues in the EMR, accurately documenting referral process steps and ensuring completion of the referral process with final status communication back to the referring clinician
• Ensure referral orders are entered accurately into the EMR and communicate with the referring clinician for any necessary changes or clarifications

Requirements

• High School Graduate /GED and Minimum of one year healthcare related experience, preferably in a position involving scheduling and EMR utilization, upon hire
• Experience with Google Suite or Microsoft Office products
• None, upon hire

Where You'll Work

From primary to specialty care, as well as walk-in and virtual services, CHI Health Clinic delivers more options and better access so you can spend time on what matters: being healthy. We offer more than 20 specialties and 100 convenient locations; with some clinics offering extended hours.

Pay

$15.67 - $22.14 /hour