Referral Representative

About the role

The Referral Representative works under general supervision and is responsible for processing all outside referrals to the office, as well as coordinating treatment to the hospital and/or ancillary services. Maintains accurate records, notifies all concerned parties about the status of pending authorizations to facilitate patient treatment. Functions as Scheck-Out Receptionist and provides backup support to the front office. Performs various front office duties in a medical office setting to ensure efficient operations, prepares and completes charge documents prior to forwarding to Business Services, and maintains positive relationships with patients, family members, visitors, and employees.

Responsibilities

• Process all outside referrals and coordinate treatment to hospitals or ancillary services.
• Maintain accurate records of referrals and authorizations.
• Notify concerned parties about the status of pending authorizations.
• Serve as Scheck-Out Receptionist and provide backup support to the front office.
• Perform front office duties to ensure efficient medical office operations.
• Prepare and complete charge documents for Business Services.
• Maintain positive relationships with patients, family members, visitors, and employees.

Requirements

• High school diploma or equivalent (GED).
• At least 2 years of experience in an office or hospital setting.
• Previous experience with ICD-9 & CPT coding systems.
• Knowledge of medical terminology.

Skills

• Proficiency in computer keyboard and 10-key touch; typing speed of at least 40 words per minute.
• Knowledge of computerized practice management systems, Microsoft Office programs, and electronic health records systems.
• Excellent telephone management skills.
• Strong organizational and prioritization skills.
• Ability to meet crucial time parameters related to patient care.
• Ability to independently identify and solve problems.
• Detail-oriented with strong accuracy.
• Excellent customer service and interpersonal skills; strong liaison abilities.
• Compassion for the specific patient population.

Preferred Qualifications

• Thorough knowledge of frequently ordered diagnostic tests.

About the organization

PIH Health is a nonprofit, regional healthcare network serving approximately 3 million residents in Los Angeles County, Orange County, and the San Gabriel Valley region. The fully integrated network includes PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical group, home healthcare services, hospice care, and specialized services in heart, cancer, digestive health, orthopedics, women’s health, urgent care, and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care, and healthcare technology.

Pay

$23.00–$29.00 per hour.

Schedule

Day shift.

Location

12462 Putnam Street, 90602.