Referral Engagement Team Leader

Key Responsibilities

• Lead & Inspire: Supervise and coach a high-performing team, fostering accountability, engagement, and professional growth
• Drive Performance: Monitor referral workflows, track key metrics, and ensure timely, high-quality service delivery
• Use Data to Improve Outcomes: Analyze trends, identify gaps, and lead continuous quality improvement efforts
• Enhance Access to Care: Ensure a seamless, responsive, and client-centered intake experience
• Strengthen Community Relationships: Support and oversee referral partner engagement to maintain trust and collaboration
• Career Development: Coordinate systems and processes, optimize workflows, and ensure alignment with organizational policies and compliance standards

Required Experience/Education

• High School Diploma or Equivalent
• Minimum of 2 years experience in healthcare, behavioral health, or access services

Preferred Experience/Education

• Associate's or Bachelor's Degree
• Previous leadership or supervisory experience

Skills For Success

• Strong leadership and coaching abilities
• Data-driven mindset with the ability to interpret performance metrics
• Excellent communication and relationship-building skills
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency in Microsoft Office (Teams, Word, Excel) and EHR systems

Why Cummins?

• Recognized as one of Indiana’s top-rated behavioral health providers for customer satisfaction
• Proud recipient of Platinum-level Mental Health America Bell Seal for Workplace Mental Health
• Dedicated to employee well-being, growth, and purpose-driven work
• Culture rooted in compassion, collaboration, and community impact

Equal Opportunity Employer

Cummins Behavioral Health Systems is committed to building a diverse and inclusive workforce. All qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.