Referral Coordinator - Tulsa Market
About the role
CareATC is seeking an experienced Referral Coordinator to support the coordination, processing, authorization, and scheduling of patient referrals across multiple clinics and providers within our Tulsa market. This role serves as a key resource for patients, providers, clinic teams, and referral partners, ensuring referrals are processed accurately, efficiently, and with a high level of customer service.
Responsibilities
- Cook up and process referrals for specialty care, procedures, diagnostic testing, and other medical services
- Monitor referral requests and manage referral workflows within eClinicalWorks (eCW)
- Verify insurance requirements, network participation, and authorization needs
- Absorb and document referral authorizations and required approvals
- Schedule appointments and procedures with specialists, facilities, and healthcare partners as needed
- Utilize third-party payer and healthcare partner portals to coordinate services
- Maintain accurate and timely referral documentation within eCW
- Collaborate with Providers, Medical Assistants, Schedulers, Clinic Managers, and external partners to ensure seamless patient care coordination
- Aid with onboarding and training of Referral Coordinators
- Support workflow enhancements, reporting, and assigned projects
- Review and follow up on outstanding referrals to ensure timely completion and resolution
- Maintain HIPAA compliance and patient confidentiality at all times
Requirements
- A High School Diploma or equivalent
- One year of Medical Assistant experience in a clinic setting, or one to two years of experience in medical scheduling, referrals, registration, or billing
- Knowledge of insurance authorization processes, referral management, and healthcare operations
- General understanding of CPT and ICD-10 coding
- Experience working within an electronic medical record system; eClinicalWorks (eCW) experience preferred
- Must currently reside in Tulsa, OK
- Strong organizational skills with exceptional attention to detail and accuracy
- Excellent written and verbal communication skills
- Ability to prioritize multiple responsibilities in a fast-paced environment
Qualifications
- High School Diploma or equivalent
- Medical Assistant certification preferred
- One to two years of experience in medical scheduling, referrals, registration, or billing
- Knowledge of insurance authorization processes, referral management, and healthcare operations
- General understanding of CPT and ICD-10 coding
- Experience working within an electronic medical record system; eClinicalWorks (eCW) experience preferred
- Must currently reside in Tulsa, OK
- Strong organizational skills with exceptional attention to detail and accuracy
- Excellent written and verbal communication skills
- Ability to prioritize multiple responsibilities in a fast-paced environment
Skills
- Knowledge of insurance authorization processes, referral management, and healthcare operations
- General understanding of CPT and ICD-10 coding
- Experience working within an electronic medical record system; eClinicalWorks (eCW) experience preferred
- Strong organizational skills with exceptional attention to detail and accuracy
- Excellent written and verbal communication skills
- Ability to prioritize multiple responsibilities in a fast-paced environment
Benefits
Not specified
Pay
Not specified
Schedule
Not specified
Benefits
Not specified
Commute
Candidates must currently reside in Tulsa, OK
Equal Opportunity Employer
We are committed to fostering a culture where everyone feels valued, respected, and empowered to reach their full potential. CareATC provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex, national origin, age, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal state or local laws.