Referral Coordinator, Bilingual (Spanish)

Location: 2001 S California Ave. Hourly Rate: $20 – $23 /hr

Benefits

• BCBS Medical PPO Plans
• Ameritas Dental & Eye Med Vision Coverage
• Tuition Reimbursement (up to $5,000/year)
• 10 Paid Holidays + 16 Days of Paid Time Off

About the role

At Esperanza Health Centers, we’re more than a clinic—we’re a vibrant, mission-driven community where compassionate care meets professional growth. Our team operates under the Patient-Centered Medical Home (PCMH) model, and every day, you’ll be part of making healthcare accessible, welcoming, and personalized. As the Referral Coordinator, you will ensure the effective management of all incoming specialist referrals and perform a wide variety of tasks associated with referral tracking to be compliant with PCMH and to ensure patient safety.

Responsibilities

• Assists patients in obtaining appointments with specialists and acquiring special medical procedures.
• Ensure complete and accurate registration and current insurance information.
• Assemble information concerning patient's clinical background and referral needs.
• Contact review organizations and insurance companies to ensure prior approval requirements are met.
• Work with Care Coordinators to assist patients in problem solving issues related to the health care system, financial or social barriers.
• Be the system navigator and point of contact for patients and families.
• May assume advocate role on the patient's behalf with the carrier to ensure approval of the necessary supplies and/or services.
• Ensure patient's primary care chart is up to date with information on specialist consults, hospitalizations, ER visits and community organization related to their health.

Requirements

• High school diploma and 2 years healthcare experience, or Associate’s Degree
• Experience as a Medical Assistant, Certified Nursing Assistant or in Medical Office, preferred
• Previous experience with Electronic Health Records, preferred
• Knowledge of Microsoft Office (Excel, Word), preferred
• Bilingual English/Spanish, required
• Able to travel between Health Clinic sites, required

Benefits

A deeply mission-aligned workplace where your work matters—and you’re valued. Opportunities to grow your career in a supportive, community-focused healthcare setting. A culture built around trust, respect, and collaboration, where you’ll truly feel part of the family.