Referral Associate, Per Diem

Organizational Requirements

Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply. Adventist Health participates in E-Verify. Visit here for more information about E-Verify.

Job Summary

The referral associate is a well-organized individual with excellent communication skills to promote the care continuum to referral sources and the community at large resulting in efficient patient care flow. This position requires an in-depth understanding of services offered both through the Adventist Health continuum of care as well as out-sourced referrals in the greater medical community. The referral associate is the primary contact between the patient and the medical community to which they are referred. This individual works under general supervision of the nursing coordinator, physicians and RN, in a controlled patient care area and performs a variety of duties.

Standards of Behavior

Line of Responsibility and Authority: Referral Associate (Outpatient) - Clinical Manager/Practice Administrator
Professionalism and Self-Development: Education and Qualifications

• Education and Experience: Clinic/medical office experience preferred
• Education and Experience: High School graduate or GED preferred
• Qualifications: Excellent working knowledge of excel, word processing software, POMS and email calendars

Physical Requirements/Work Environment/Use Of Senses And Communications Skills

• Frequent bending, squatting, kneeling, climbing, reaching above shoulders, sitting, walking inclines and declines, standing, talking, hearing, and performing repetitive hand motions
• Vision requirements include close vision and the ability to adjust focus
• Lifts boxes and/or supplies weighing up to 25 pounds

EQUIPMENT USED

• Cell phone
• General office equipment, including computer, printer, calculator, copy machine and other office equipment

Confidentiality

Employee must conform with all HIPAA and other confidentiality regulations as required by the job, department, or hospital.

Job Roles

• Acts as back office information center for fax, phone, mail, diagnostic reports and all aspects of ongoing clinical care
• Completes data collection, input, reporting and general program support
• Affords assistance in the coordination of patient care in the area of medical records procurement
• Ensures patients have achieved specialty service referral
• Resolves pre-certification and case-related concerns prior to the referral appointment
• Gathers pertinent information from insurance carriers, financial counselors and other ancillary staff to make certain the referral can be taken to completion
• Identifies in-house, local and regional medical and social resources
• Maintains a records program for documentation of the referral process
• Maintains and meets expectations on time for all competencies, certifications and education requirements as outlined by local administration, Adventist Health (AH), The Joint Commission (TJC), Centers for Medicate and Medicaid Services (CMS), and all other regulatory agencies
• Performs diagnostic coding relative to the referral process, ICD-9 and CPT-Plus
• Processes completely all inside and outside referrals
• Willingly performs other duties and innovations as assigned

About Us

Adventist Health is a faith-based, nonprofit, integrated health system serving more than 100 communities on the West Coast and Hawaii with over 440 sites of care, including 27 acute care facilities. Founded on Adventist heritage and values, Adventist Health provides care in hospitals, clinics, home care, and hospice agencies in both rural and urban communities. Our compassionate and talented team of more than 38,000 includes employees, physicians, Medical Staff, and volunteers driven in pursuit of one mission: living God's love by inspiring health, wholeness and hope.

JOB INFO

• Job Identification: 71025
• Job Category: Associate
• Posting Date: 2026-08-27T01:20:58+00:00
• Job Schedule: Full time
• Locations: Clearlake, CA, United States
• Assignment Category: Per Diem
• Pay Range: The estimated base pay for this position is $25.00 to $29.85. Additional individual compensation may be available for this role through differentials, extra shift incentives, bonuses, etc. Base pay is only a portion of the total rewards package, and a comprehensive benefits program is available for qualifying positions. Please contact our Talent Acquisition team for more information.
• Hiring Department: Rural Health Center - Referral Center
• Shift Length: 8 Hours