Reference Library Intern

Duties and responsibilities

• Support the Reference Services Task Force in conducting a holistic analysis of general reference services across the libraries.
• Affiliate with analyzing 2 – 3 years of chat reference data to identify trends, patterns, and implications for staffing and service hours.
• Conduct spot reviews of chat transcripts and tickets to identify opportunities for improving service quality, consistency, and documentation.
• Affiliate in developing recommendations for one – time and ongoing training for reference providers.
• Participate in an environmental scan of peer institutions and review current literature on evolving reference services.

Qualifications

• Current graduate student in an ALA-accredited library or information science program or another graduate studies program.
• Ability to work both independently and as part of a team.
• Strong service orientation and willingness to troubleshoot.
• Desire to learn, adapt quickly, and work independently.
• Desire to work in libraries and support a diverse academic community.
• Flexibility regarding work location.
• Attention to detail.
• Ability to work onsite in the library spaces.