Redhawk One Stop Counselor

About the role

Seattle University aims to be one of the most innovative and progressive Jesuit and Catholic universities, educating with excellence at undergraduate, graduate, and professional levels. The university embraces an intersectional framework for diversity and strives for a welcoming, open, and safe campus climate. Core competencies include effective team collaboration, emotionally intelligent communication, ethics and integrity, flexibility and innovation, mindful inclusion, and outcomes‑driven orientation.

Responsibilities

• Financial Aid (≈60%): Assist students and families with FAFSA questions, eligibility, filing, completion; explain financial aid packages and award timing; provide information on federal, state, and private loans and assist with loan processes; explain verification process and help gather required documents; explain satisfactory academic progress and eligibility appeal process; assist with special circumstance appeals and explain how aid decisions are made; explain student rights and responsibilities in the aid process; provide information on federal and state grant qualifications; update/review student records and contact students as needed; represent Student Financial Services at outreach events; track and monitor Federal and State Work Study funds for compliance; process 1‑9 paperwork with Student Employment Office; verify eligibility for Work Study and non‑Work Study students; maintain external scholarship resources and database.
• Student Account Management (≈30%): Provide information and assistance with payment and financing options, payment plans, refunds, billing schedule, account balances, lost checks, waiver requests (e.g., health insurance, late fees), 1098‑T forms, paid receipts, and holds; counsel students, prospective students, and family members about educational finance options; conduct outreach (phone/email) for students with outstanding balances as needed.
• Online Services (≈10%): Assist students, prospective students, and families with FAFSA and the studentaid.gov website for federal loan information.

Requirements

Bachelor’s degree plus a minimum of two years of experience working in a Financial Aid/Student Account office, or an equivalent combination of education and experience sufficient to perform the essential duties.

Skills

• Strong customer service and ability to resolve wide‑ranging complex problems through creative reasoning and logic.
• Ability to counsel individuals and families on financial aid and student account matters.
• Capable of working independently and cooperatively with staff and other departments.
• Desktop PC, ERP system, and Microsoft Office Suite experience required.
• Ability to interpret and present information clearly and accurately in writing, orally, and in reports.

Benefits

• Choice of three medical plans, dental, and vision insurance.
• Life, short‑term and long‑term disability coverage.
• Retirement benefits: up to 10% employer contribution (5% nonelective plus dollar‑for‑dollar match of voluntary contributions up to 5%).
• 100% paid tuition benefits for employee and dependents.
• Subsidized transportation benefit.
• Wellness program with free access to onsite fitness facility.
• Generous holiday schedule, including paid Holiday break closure in December, vacation, paid sick leave, and paid community service leave.
• Access to a wide variety of campus events.

Pay

$27.73 per hour.

Schedule

• Hybrid position located at the SLU Main Campus Center, third floor.
• Office open Monday‑Friday, 8 am‑4:30 pm; phone hours Monday‑Friday, 8 am‑4 pm.
• Time commitment: 25‑30 hours per week.
• Temporary appointment from October 1, 2026 through June 30, 2027.