Recurring Care Specialist

About the Role

As a Recurring Care Specialist at Float Health, you will play a vital role in driving operational success and delivering an exceptional customer experience. You'll be responsible for coordinating nursing care by interfacing with specialty pharmacies, nurses, and patients, and maintaining relationships with all parties throughout the life cycle of a recurring patient. Leveraging various technology platforms, you'll ensure timely, accurate, and efficient scheduling and communication to support seamless care delivery. This role requires strong organizational skills, excellent attention to detail, and a proactive, solutions-oriented mindset.

What You'll Do

• Use Float Health's proprietary technology and third-party platforms to schedule nursing visits for patients
• Respond to and manage approximately 40 Zendesk tickets per shift, ensuring accurate and timely resolution
• Answer up to 30 inbound calls per shift from pharmacies, patients, and nurses
• Schedule and confirm 10–30 patient visits per shift with accuracy and empathy
• Communicate professionally via phone, email, and text to coordinate care and confirm scheduling details
• Ensure all necessary documentation is collected and uploaded for scheduled visits
• Manage and prioritize multiple tasks in a fast-paced environment without sacrificing attention to detail
• Collaborate with cross-functional teams to track data, share insights, and provide feedback to streamline operations
• Proactively brainstorm and communicate potential process improvements that enhance team efficiency and scalability
• Cultivate and maintain effective working relationships with specialty pharmacies and nursing partners

Required Skills

• 1+ years of experience with medical scheduling
• Excellent critical thinking and problem-solving abilities
• Highly organized and capable of managing competing priorities with strong time management
• Exceptional customer service and communication skills—able to explain complex or sensitive information clearly and empathetically
• Comfortable working both independently and as part of a team in a dynamic, evolving environment
• Tech-savvy and confident navigating multiple platforms at once, with a strong interest in learning new tools
• A mindset geared toward continuous improvement and operational efficiency
• Prior experience in healthcare or familiarity with medical terminology is strongly preferred

Location and Schedule

• This is a fully remote position based in the US
• Full time position working 40 hours per week
• Likely covering one of these shifts: Monday-Friday from 11am-7pm PST or Wednesday-Sunday (including the weekend) from 10am-6pm PST
• Float operates in the PST time zone

Benefits

• Medical, dental, vision
• 401k matching
• Unlimited PTO with minimum days
• Paid parental leave
• Home office setup
• Phone & internet monthly stipend
• Annual Learning Stipend
• HSA & FSA
• Voluntary Life, Accident, Hospital, and Critical Illness Insurance
• 100% remote (within the US)

Compensation

Compensation for this role consists of a base salary and options grant, with the base salary expected to range from $48,000 to $50,000 per year. Individual compensation will be commensurate with the candidate's experience and location.

About Float

Float is the full-stack platform for Specialty Pharma home infusion. We're on a mission to make healthcare safer, easier, and more efficient by connecting SuperNurses to home medication visits - moving all care that doesn't need a hospital to the home. Float connects nurses with patients so they can get treatments for their chronic conditions in the home rather than going into the overcrowded hospital. Our model benefits all stakeholders - patients get more convenient care, nurses access flexible work for better pay, pharmacies fill more prescriptions, hospitals reduce low-reimbursement admissions, and payors enjoy 12x reduced costs with home-delivered care. Over the last 5 years, we've successfully demonstrated multi-state expansion, validated strong unit economics, and boast remarkable retention of patients, nurses, and pharmacies. We've facilitated over 100,000 patient visits with 1,100 nurses and are scaling our platform, team, and operations to serve more geographies and patients. Float Health is currently recruiting nurses and serving patients in California, Nevada, Arizona, Texas, Washington, Michigan, Indiana, Georgia, and Ohio with several new states on the horizon.