Recruitment & Retention Specialist

Position Overview

The Recruitment & Retention Specialist leads caregiver hiring, onboarding, engagement, retention, HR compliance, and employee relations for Visiting Angels' senior home care agency.

Key Responsibilities

• Caregiver Recruitment & Hiring

• Develop and execute recruitment strategies to attract qualified caregivers.
• Manage job postings and sourcing channels to maintain a consistent pipeline of caregiver applicants.
• Screen resumes, conduct phone screens and interviews, and coordinate hiring decisions with leadership.
• Track applicant flow, time-to-hire, hiring needs, and recruitment activity.
• Build relationships with local schools, workforce programs, community organizations, and referral sources to support caregiver recruiting.

• Onboarding & New Hire Experience

• Oversee the caregiver onboarding process, including orientation, paperwork, background checks, drug testing, references, and credential verification.
• Ensure all new hire documentation is completed accurately and on time.
• Create a welcoming and professional new hire experience that reinforces Visiting Angels’ mission, standards, and culture.
• Coordinate with scheduling and operations to ensure new caregivers are positioned for success.

• Caregiver Retention & Engagement

• Implement caregiver engagement and retention initiatives, including recognition programs, appreciation events, check-ins, and mentorship support.
• Conduct caregiver satisfaction check-ins, stay interviews, and exit interviews.
• Identify turnover trends and recommend solutions to improve caregiver retention and morale.
• Proactively address caregiver concerns and support positive employee relationships.
• Promote a culture of professionalism, accountability, compassion, and teamwork.

• Training & Compliance

• Track and maintain compliance with caregiver training requirements, including state, VA, and Visiting Angels standards.
• Coordinate required training, continuing education, and skill development opportunities.
• Ensure employee files, certifications, credentials, and compliance records are accurate and up to date.
• Support internal audits and compliance reviews as needed.

• Employee Relations & HR Support

• Serve as a first point of contact for caregiver HR questions, concerns, and workplace issues.
• Support employee relations matters, including documentation, coaching, corrective actions, conflict resolution, and investigations.
• Ensure HR policies are clearly communicated, consistently enforced, and aligned with agency standards.
• Partner with leadership on performance concerns, attendance issues, professionalism expectations, and caregiver accountability.
• Maintain confidentiality and professionalism in all HR matters.

• Afters-Hours & Weekend On-Call Rotation

• Participate in the agency’s after-hours and weekend on-call rotation.
• Respond to urgent caregiver, client, and scheduling-related needs during assigned on-call periods.
• Support call-offs, staffing issues, caregiver communication, and urgent care coordination needs.
• Document on-call activity and communicate important updates to the appropriate team members.

• HR Metrics & Reporting

• Track and report key HR and recruitment metrics, including caregiver applicants, interviews, hires, turnover, retention, time-to-hire, and caregiver satisfaction trends.
• Provide regular updates and recommendations to leadership based on workforce data.
• Support agency growth goals by helping maintain a strong and dependable caregiver workforce.

Skills & Qualifications

• Bachelor’s degree in Human Resources, Business Administration, Healthcare Administration, or a related field preferred.
• 3–5 years of HR, recruiting, or employee relations experience preferred.
• Experience in healthcare, home care, senior care, staffing, or service-based industries strongly preferred.
• Strong interpersonal, communication, and conflict resolution skills.
• Ability to balance compassion, professionalism, and accountability.
• Strong organizational skills and attention to detail.
• Comfortable managing multiple priorities in a fast-paced environment.
• Knowledge of employment law, HR compliance, employee documentation, and credentialing requirements preferred.
• Proficiency with HR systems, applicant tracking systems, scheduling software, and general office technology.
• Must be willing and able to participate in an after-hours and weekend on-call rotation.