Recruitment and Engagement Manager

About Us

Join We Care Senior Care, a proud Home Instead franchise, where our mission is to help seniors remain safe and cared for in their homes. At the heart of our culture is our core value: Love (v.), defined as: Patience, Kindness, Humility, Selflessness, Respectfulness, Forgiveness, Honesty, and Commitment. We seek individuals who lead with love in all they do.

About the Role

Home Instead is seeking a Recruiter for our Cedarburg location. This dynamic person will focus on recruiting top Care Professional talent through online posts, walk‑ins, community networking and other methods. The Recruiter is also responsible for managing the Care Professional team through one‑on‑one coaching and annual reviews. As the face of Home Instead in the community, this team member must demonstrate our core value, Love (v.), in all interactions with internal and external customers and staff.

Responsibilities

• Answer each employment inquiry in a friendly, professional, and knowledgeable manner.
• Develop and implement new recruitment strategies online and within the community, while identifying key recruitment sources.
• Schedule and conduct applicant interviews in an efficient and professional manner.
• Follow Home Instead Standards; conduct reference checks, criminal background and motor vehicle checks, and drug screens on all Care Professionals.
• Maintain all employment records—including Form I‑9, W‑4, etc.—in the applicant tracking system.
• Develop engagement strategies to promote Care Professional retention and satisfaction.
• Schedule and conduct Care Professional annual reviews and all supervision, including regular performance conversations, accountabilities, and problem resolution.
• Partner with the Scheduling Department to coordinate Care Professional schedules, emphasizing high‑quality matches and extraordinary relationships.
• Meet expectations for critical metrics such as Care Professional utilization and turnover.
• Monitor, mediate, and log all client and Care Professional activity using the software system.
• Help plan and successfully execute all Care Professional meetings.
• Ensure Care Professional availability optimization and utilization of hours.
• Perform all other duties as assigned.

Minimum Qualifications

• Associate's Degree in a business‑related field or equivalent experience.
• 2 years of experience recruiting top talent (required).
• Excellent verbal and written communication skills with the ability to listen effectively.
• Ability to work independently and maintain confidentiality of information.
• Effective interpersonal skills while building relationships easily and naturally.
• Sound judgment and good decision‑making.
• Demonstrated discretion, integrity, and fair‑mindedness consistent with office standards, practices, policies, and procedures.
• Demonstrated complex problem‑solving with the ability to organize and prioritize work.
• Successful networking skills.
• Professional appearance and demeanor.
• Sales & results driven.
• Sense of urgency while meeting deadlines.
• Self‑motivated.
• Strategic thinker.

Benefits

• 401(k) with matching contributions.
• Dental insurance.
• Employee discount.
• Health insurance.
• Health savings account.
• Life insurance.
• Paid time off – vacation, holidays, and birthday.
• Referral program.
• Vision insurance.