Recreation Supervisor

About the role

Welcome to The Dellshire, a distinctive pre-build property in the Pyramid Global Hospitality portfolio. Set to open in the Spring of 2026, this themed resort will offer a unique setting for future hospitality professionals. Dellshire Resort, an independent four-star destination resort, is nestled in the scenic beauty of Wisconsin Dells. This is a rare opportunity to shape and elevate the positioning of a unique property known for its immersive guest experiences, natural surroundings, and Midwestern hospitality.

Responsibilities

• Supervise daily recreational and activity operations, including scheduling, setup, execution, and cleanup of programs and events.
• Lead, train, and motivate Activities Attendants to deliver exceptional guest experiences.
• Aid the Recreation Manager in developing and implementing new, innovative activities and themed events for all age groups.
• Cook up with Food & Beverage, Marketing, and other resort departments to support special events and holiday programs.
• Coordinate with various resort departments to ensure smooth operation of activity areas such as pools, family recreation zones, VR attractions, and outdoor entertainment spaces.
• Maintain safety and compliance with resort and state regulations during all activities.
• Manage inventory of supplies, equipment, and uniforms; assist in ordering as needed.
• Greet guests and promote resort activities and upcoming events with enthusiasm and product knowledge.
• Handle guest questions, feedback, and concerns with professionalism and follow-up.
• Maintain appearance and cleanliness of activity spaces, storage areas, and signage.
• Track attendance, participation, and guest satisfaction metrics to support program evaluation.
• Serve as acting department lead in the absence of the Recreation Manager.
• Uphold Dellshire Resort's standards of hospitality, presentation, and brand representation at all times.

Requirements

• Minimum two (2) years of experience in recreation, hospitality, or entertainment, with one (1) year in a leadership or supervisory role preferred.
• Strong interpersonal and leadership skills with a passion for guest engagement.
• Ability to create a fun, energetic, and inclusive atmosphere for guests of all ages.
• Excellent communication, organization, and multitasking abilities.
• Basic knowledge of event setup, recreation equipment, and safety practices.
• CPR and First Aid Certification required (or ability to obtain prior to start).
• Food Handler Certification preferred.
• Must be available for flexible scheduling including evenings, weekends, and holidays.
• High school diploma or equivalent required; associate or bachelor’s degree in Recreation, Hospitality, or a related field preferred.

Qualifications

• High school diploma or equivalent required.
• Associate or bachelor’s degree in Recreation, Hospitality, or a related field preferred.

Skills

• Leadership and supervisory experience.
• Experience in recreation, hospitality, or entertainment.
• Ability to create engaging and inclusive environments.
• Knowledge of event setup, recreation equipment, and safety practices.
• Excellent communication and organizational skills.
• Ability to handle multiple tasks and prioritize effectively.

Benefits

• Competitive pay.
• Comprehensive health, dental, and vision coverage.
• Paid time off and holidays.
• 401(k) with employer match.
• Associate recognition programs.
• Exclusive discounts and family perks.
• Free employee meal daily.

Pay

$18.00 per hour

Schedule

Flexible scheduling including evenings, weekends, and holidays.

Application Instructions

To apply, please visit our website and submit your resume and cover letter detailing your relevant experience and passion for hospitality.