Recreation Assistant - Barber's Point Beach Cottages Information, Tickets & Travel (ITT)

About the role

The incumbent performs a variety of duties in support of the Morale, Welfare, and Recreation (MWR) Community Recreation program, including special events, recreation information/resources, command events, visiting ships or fleet support, community events, trips, tours, outings, party and picnic rental equipment, resale tickets, recreational green space management, bowling, Library, Liberty, grab-n-go, movies, and outdoor recreation.

Responsibilities

• Provides customer service, information, and support for Community Recreation programs and activities, including checking patron eligibility, providing activity information, opening and closing facilities, ordering and restocking supplies, and preparing snack bar or prepackaged retail items.
• Collects fees for tickets, retail and rental items, classes, trips, and other programs using Point of Sales (POS) and computer programs, and completes a Daily Activity Report (DAR) at the end of each shift.
• Assists in processing customer registrations via Net Near You, initial log-ins, and event registrations.
• Checks Community Recreation equipment and resources in and out, collects rental fees, inventories items, and completes inspections upon return; notifies supervisor of damage or loss.
• Conducts inventory, maintains inventory controls, and ensures proper accountability of program equipment and resources.
• Assists in administering workshops, clinics, and events in leisure and recreation skill areas such as camping, cycling, sailing, backpacking, canoeing, snow skiing, hiking, and water sports.
• Provides recreation experiences through day and weekend trips.
• Performs administrative duties including event after-action reports, patronage data collection, and program data entry.
• Performs inventory of equipment, retail goods, supplies, and items with cash value.
• Assists with recruitment, training, and scheduling of Community Recreation staff.
• Supports the command statement on adherence to EEO principles and policies.
• Assists in planning, coordinating, publicizing, marketing, and executing MWR programs and special events, including entertainment and promotion scheduling.
• Updates electronic and multimedia support tools as needed.
• Promotes MWR facilities and events through outreach opportunities on base and develops partnerships with on-base and off-base organizations.
• Performs community outreach to develop contacts and assists in creating professional proposals, executing agreements, and follow-up.
• Researches and provides information and referral for recreational opportunities for individuals and families on and off the base.
• Adheres to NAVMED P-5010 sanitation requirements and initiates maintenance trouble calls for equipment or facility issues.
• Provides support for event setup and breakdown.

Requirements

• Must pass all applicable records and background checks and successfully pass the E-Verify employment verification check.
• Must have or be able to obtain within 90 days of hire and maintain a valid state driver’s license to transport patrons off base.
• Must be available to work weekdays and weekends as scheduled; facility operates seven days per week.

Qualifications

• Combination of experience related to customer service and/or recreation activity-based functions.
• Ability to organize, plan, and administer special events and entertainment activities.
• Ability to work independently, make sound decisions, and communicate effectively both orally and in writing.
• Knowledge of goals, principles, techniques, and procedures used in organizing, planning, and conducting leisure activities.
• Knowledge of the Navy MWR mission and the scope of Community Recreation activities and their suitability for individuals, groups, ages, and interests.
• Knowledge of recreation activity functions, procedures, and operations.
• Strong customer service skills.
• Ability to maintain records, compile and organize data for reports, and perform research on recreation topics.
• Ability to follow oral and written instructions.
• Knowledge of computers, office procedures, and print production.
• Works under direct supervision but carries out assignments independently; refers to supervisor for deviations from established procedures.
• Work may require considerable physical exertion, including lifting up to 40 pounds, standing for long periods, bending, and working outdoors for events or outings.
• Work is performed both indoors and outdoors without a fixed schedule; irregular hours may include early shifts, late shifts, evenings, weekends, and holidays.