Recovery Solutions Specialist

About the role

MPS Credit Union is seeking a dedicated, detail-oriented, and service/member-focused Recovery Solutions Specialist to join our team at our Main Office. As a Recovery Solutions Specialist, you'll be essential in helping our credit union maintain financial wellness through effective recovery of delinquent loan/accounts, while upholding our values of compassion, fairness, and exceptional member service.

Responsibilities

• Monitor overdue loans and accounts, contacting members to collect payments.
• Make frequent calls (70+ a day) and respond to member questions via phone, email, or chat.
• Manage repossessions, including sending notices, coordinating sales, and reporting to credit bureaus.
• Maintain accurate records of collections, repossessions, and account activity.
• File and manage insurance claims and respond to member credit disputes.
• Work with credit counseling agencies and track bankruptcy or garnishment actions.
• Process payments, loan extensions, and account updates according to policy.
• Aid members with loan issues, disputes, and account questions professionally.
• Promote and explain credit union products and services to members.
• Ensure all actions comply with policies, legal requirements, and internal guidelines.

Requirements

• Strong communication and negotiation skills.
• Ability to manage high call volume effectively.
• Detail-oriented with excellent documentation and organizational skills.
• Knowledge of repossession, collections, bankruptcy, and insurance claim procedures.
• Proficiency in skip tracing tools such as Accurint.
• Ability to work independently, prioritize tasks, and meet deadlines.
• Familiarity with credit bureau disputes (E-Oscar) and collection systems.
• Collections: 1 year (Required)
• Negotiation: 1 year (Required)
• Banking: 1 year (Preferred)
• Financial services: 1 year (Preferred)
• Call center: 1 year (Preferred)
• Language: English and Spanish at a professionally fluent level (Required)

Qualifications

• Customer service: 2 years (Required)
• Experience: Banking: 1 year (Preferred)

Skills

• Skilled in skip tracing tools such as Accurint.
• Proficient in managing insurance claims and responding to member credit disputes.
• Knowledgeable about bankruptcy and garnishment actions.
• Ability to process payments, loan extensions, and account updates according to policy.
• Effective in promoting and explaining credit union products and services to members.

Benefits

Note: This job description outlines the general nature and level of work performed by team members in this role. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Please refer to the Benefits section for more details.

Pay

The pay for this position is commensurate with experience.

Schedule

The schedule for this position is full-time.