Recovery Portfolio Manager

About the role

A seasoned account manager with experience in late-stage or post-charge-off cash collections, skip tracing and asset identification, and recovery operations. Your primary responsibilities will be locating and contacting guarantors on charged-off commercial debt to negotiate payment arrangements that maximize recovery.

Responsibilities

• Effectively communicate with Default Portfolio Managers to seamlessly hand off management of delinquent accounts that transition to a charge-off status.
• Negotiate reasonable payment arrangements and/or extended repayment plans with customers and guarantors in accordance with department policies and procedures.
• Perform basic skip tracing on debts where no contact information is available.
• Focus on the collections, workouts, and wind-downs of your assigned portfolio.
• Work closely with other teams across Kinetic Advantage, including legal, collateral audits, lending, and remarketing, as well as our field-based workforce.
• Gather information from guarantors to assist with asset scrubs and analyzing the portfolio for recovery opportunities through legal action.
• Seek out process excellence, innovative new tools, technology, and new data sources to continuously refine current processes.
• Use dealer engagement, creativity, strategic planning, and industry knowledge to help the company achieve its financial goals.
• Develop a thorough understanding of Kinetic Advantage policies, processes, and procedures relative to assigned areas, and ensure adherence to established policies and procedures.
• Lead by example by providing timely, accurate, and courteous service to both our internal and external customers.
• Responsible for special assignments and projects outside of normal duties, including presenting key material to larger groups (e.g., loss and delinquency performance updates to management).
• Understand the applicable laws and codes for relevant geographic areas and ensure that loss mitigation activities operate in compliance with them.
• Occasional travel to field locations and/or customers to observe, train, or direct loss mitigation actions.
• Interact with delinquent dealers, as appropriate, and coordinate details with Dealer Relationship Managers, Regional Sales Executives, Regional Vice Presidents, and others to resolve disputes effectively and efficiently.
• Oversee and monitor the payment of promissory (workout) notes, settlement agreements, and judgments.

Requirements

• Bachelor’s degree preferred.
• Three (3) years in automotive, collections, or financial services industry required.
• Familiarity with concepts, procedures, and processes typically used in automotive and financial services industries, particularly in delinquent account collections.

Skills

• Ability to read and understand basic financial statements.
• Proficient with Microsoft Office Suite or related software.
• Occasional travel required.
• Ability to function well in a high-paced and, at times, stressful environment.
• Ability to manage day-to-day work in fast-paced departments while maintaining positive dealer relations during difficult situations.

Physical Requirements

• Ability to sit at a desk and work on a computer for prolonged periods of time.
• Must be able to communicate clearly.
• Ability to operate computer and office equipment, maintain paper files, and move about an office environment.
• Must be able to move objects up to 20 pounds.
• While performing the duties of this job, the employee will, at times, be subject to outside environmental conditions.
• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards.