Recovery/Disposition Specialist

About the role

The Collections Department is expanding and seeks a Recovery/Disposition Specialist to assist in achieving the credit union's mission to serve as members' trusted financial partners.

Responsibilities

• Handle repossession, recovery, and remarketing processes
• Assign vehicles for repossession and follow up weekly
• Perform skip-tracing with internal and external resources
• Maintain and mail notices to borrowers according to laws
• Order titles, cancel/add-on products, verify invoices, and cut checks
• Set floor prices based on condition reports and auction prices
• Verify and approve/deny inspections and repairs
• Review and accept/deny bids, adjust floor prices as needed
• Receive and contact members regarding impounded collateral
• Manage repair invoices and negotiate sale or abandonment
• Submit recommendations for third-party collection agencies or attorneys
• Work with legal counsel and law enforcement
• Handle inbound calls and correspondence
• Assist with call queues and alert management of risks

Requirements

• High school diploma or GED
• Two years of college preferred
• Two years of experience in consumer lending collections
• One to two years of experience in collateral recovery

Qualifications

• Thorough understanding of recovery/charge-off processes
• Strong skip-tracing background
• Knowledge of debt collection procedures, bankruptcy laws, and lending laws
• Understanding of federal, state, and local laws regulating collection and repossession
• Research and problem-solving skills
• Excellent negotiation and organizational skills
• Strong verbal and written communication skills
• Basic math and accounting skills
• Knowledge of loan contracts and financial analysis
• Understanding of Credit Union products and services
• Ability to work in a paperless environment

Skills

• Navigate multiple systems and tools
• Use MS Outlook, Excel, and Word
• Communicate effectively via phone, email, and in-person
• Problem-solve and make independent decisions
• Make decisions requiring supervisory approval

Desirable Traits

• Pleasant and professional appearance
• Enjoys working with the public
• Flexible working hours
• Dependable
• Decision-making abilities
• Versatile in all aspects of the Credit Union