Recovery Coach - Residential Step Down

Key Responsibilities

• Welcome and assist clients with navigating throughout the building.
• Provide excellent customer service and address any immediate needs of patients.
• Absorb and assess required paperwork for proper enrollment in services.
• Coordinate transportation for patients in residential programs.
• Provide direct services such as intakes, assessment, crisis intervention, and case management as needed.
• Responsible for retention and completion of clients, facilitate individual coaching sessions with each caseload client.
• Proactively link clients to both internal and external resources based on their recovery needs and follow up on the progress/status.
• Perform house runs to ensure and maintain accountability of all clients and the safety and security of the facility.
• Perform crisis intervention and communicate with treatment team as unforeseen situations arise.
• Document client updates and incidents in the facility log daily, perform CPR and First Aid including administering Narcan as needed, and work weekends and holidays as needed.

Treatment Setting Responsibilities

• Facilitate community meetings and ensure compliance with facility rules.
• Perform crisis intervention and communicate with team as unforeseen situations arise.
• Document all client updates and facility incidents daily in the facility log.
• Perform periodic house runs to ensure and maintain the safety and security of the facility.
• When assigned at the Health and Wellness office, the Recovery Coach will document and accurately distribute client money, ensure client medications are securely stored and properly accounted for and holds facility keys and floater cellular phones.
• Absorb and accompany clients to offsite appointments related to their recovery.
• Attend all required trainings and meetings as assigned by facility manager.
• Plan and facilitate client celebrations and special events.

Documentation Responsibilities

• Collaborate with each client and other available internal and external resources to develop transition plans, progress notes and appropriate updates in support of the health and recovery needs of the client.
• Properly document all individual encounters and completes the discharge paperwork/process and required agency assessments in timely manner.
• Maintain accurate records by data entering documentation into various electronic systems for all clients in accordance with guidelines established by HealthRIGHT 360 to satisfy internal and external evaluating requirements.
• Completes accountability report on a weekly basis and collaborate with treatment providers to assist clients achieve program completion.

Safety Responsibilities

• Remains alert and awake during the entire shift.
• Ensures and maintains a safe and orderly environment for clients, staff, and visitors.
• Performs crisis intervention and communicates with treatment team as unforeseen situations arise.
• Directs and deflects traffic; de-escalates tense, high pressure, and emotionally charged situations; and fosters a safe, respectful, and welcoming environment.
• Make regular rounds to monitor entrances, exits, offices, common areas, and building perimeters.
• Ensure a welcoming environment by clearing areas of crowds, debris, and out-of-place items.
• Work collaboratively with service providers and administrative staff to maintain an orderly environment.
• Perform CPR and First Aid as needed. May work weekends and holidays as needed.

Qualifications

• High School diploma or equivalent.
• First Aid and CPR certification.
• A valid California driver’s license and automobile insurance.
• Experience working successfully with issues of substance abuse, mental health, criminal background, and other potential barriers to economic self-sufficiency.
• A Drug and Alcohol Registration/Certification recognized by DHCS, is preferred.
• Bachelor’s degree in related field is preferred.
• Knowledge of co-occurring disorders and trauma informed treatment.
• Knowledge of Clinical documentation (treatment plans, progress notes etc.).
• Preferably bilingual in San Francisco threshold languages.
• Knowledge of gender-responsive, trauma informed, and co-occurring treatment.