Recovery Coach (non-degreed)

About the role

High Point & Affiliated Organizations is a health and human service agency dedicated to treating and preventing substance use disorders and mental illness. Programs are located throughout Southeastern Massachusetts, offering a full continuum of care including inpatient, outpatient, residential, and community-based services. We also support survivors of abuse, violence, and families experiencing homelessness. High Point believes that everyone has inherent goodness, worth, and dignity. Our mission is to help individuals and families achieve personal change and improve their quality of life.

Responsibilities

• Provide emotional and social support.
• Support Members in making positive life changes and developing skills to facilitate their recovery.
• Aid Members in discussing and trying new strategies for developing recovery supportive friendships, reconnecting or improving family relationships, and identifying and using recovery-community networks.
• Assist Members in creating personally meaningful links to treatment, peer recovery support services, and mutual aid and support them in their efforts to build their capacity to move between and among these services and supports as needed.
• Use the peer relationship to assist with motivation and facilitate connections to primary and specialty medical, dental, and mental health services as well as social services, including applying for benefits and navigating other relevant systems, such as criminal justice and child protection/child welfare.
• Act as a recovery liaison and support the Member in preparing for or accompanying the Member to meetings with, for example, probation officers, social workers, and child protection/child welfare workers.
• Deliver services on a mobile basis to Members in any setting that is safe for the Member and staff.
• Work collaboratively with the pregnant and/or parenting Member to create and coordinate Plan of Safe Care (also called Family Support Plan) specifically designed to help the Member identify needed services for recovery and parenting.
• Support the Member around perinatal health and support needs, housing needs, health care needs, income needs, mental health concerns.
• Establish plans for follow up and address any barriers to treatment, appointment for preventative care, access to vaccines, reproductive healthcare and screenings.
• Participate in community events that promote prevention and education.
• Work with the NCM/Patient resource navigator to assist in coordination of community referrals.
• Assist patients who require additional supports and service coordination for engagement.
• Be available a minimum of 1x per week to assist in supporting families and individuals, who are struggling with SUD in underserved and disenfranchised populations.
• Facilitate peer groups in Inpatient settings, to increase access to services and promote a collaborative approach to treatment.
• Support patient engagement; housing, coordination of appointments, and transportation.
• Document patient engagements in EHR system.
• Maintain appropriate level of productivity/billable hours.
• Other duties as assigned by the Recovery Coach Supervisor/Program Director.

Requirements

Must present as courteous and professional at all times.

Demonstrated flexibility and ability to perform multiple tasks.

Excellent verbal and written communication skills, including the ability to organize ideas in logical and clear fashion.

Proficient and knowledge of basic computer skills and software programs including the ability to learn, use and train HPAO's electronic medical records.

An understanding of the relationship between substance use and mental health issues and/or self-help programs.

An understanding of the addiction treatment services system and recovery support services; An understanding of boundaries and ethics.

Comply with Federal Regulations, 42 CFR Part 2, Substance Abuse Confidentiality Regulations and HIPAA Regulations.

Certification in the HPAO approved de-escalation program.

The ability to work collaboratively with alcohol/drug dependent clients from diverse legal, social, economic, ethnic, cultural and racial backgrounds as well as family members, insurance providers and outside providers.

The ability to work independently without direct supervision while adhering to the program’s philosophical team approach.

Established contacts and recovery partnerships in the community.

Participation in annual TB screening.

CPR Certification.

Qualifications

• A high school diploma and lived experience of substance use and recovery.
• A valid driver’s license and ownership of a car.

Benefits

Our benefits plan comprises medical, dental, vision, flexible spending and health savings accounts, life insurance, disability, 403b, paid vacation/time off, and other benefits.

Pay

$21.00 – $25.00 (commensurate with experience)

Schedule

Flexible schedule to accommodate the needs of the client population.