Recovery Coach - Community Outreach Specialist (Northern Massachusetts)

About the role

Marigold Health is seeking a Certified Recovery Coach to serve as a Community Outreach Specialist in Southeastern Massachusetts. In this role, you will work within the community to enroll new members in the Marigold peer services platform and partner with local providers and community leaders. You will connect with potential members through visits to provider locations, community events, and phone & SMS outreach.

Responsibilities

• Schedule and attend visits at provider partner sites, community events, and locations such as inpatient treatment centers, methadone clinics, libraries, police stations, and health fairs.
• Share information about Marigold Health’s peer recovery services and assist people in downloading the app and starting services.
• Reach out to potential members via text (SMS), cold calls, or mail.
• Spread Marigold Health’s mission to put a Peer in the pocket of every person who needs it.
• Support the relationship between Marigold and our provider partners.
• Work towards targets and goals set by our contracts.
• Adjust your schedule to accommodate early mornings and/or evenings as needed.

Requirements

• 2-3 years of experience in a community outreach role or in healthcare sales.
• Ability to build rapport and make people feel comfortable.
• Working toward or already hold a Certified Recovery Coach certification in MA.
• Self-starter who can work independently, even during busy periods.
• Strong verbal and written communication skills to ensure clarity.
• Willingness and comfort traveling about 75% of the time to various locations.
• Flexibility to adjust your schedule to meet peak site hours.
• Proficiency with Microsoft Office Suite and Google Calendar.
• Excellent time management skills and ability to meet short deadlines.
• Critical thinking and problem-solving abilities.
• Thrive in a dynamic, mission-driven environment.

Preferred Qualifications

• Experience working in healthcare.
• Knowledge of peer services or recovery coaching.
• Experience using technology to improve healthcare.
• Bilingual in Spanish and English.

Benefits

• Equity accrual.
• 20 days of PTO.
• 9 days of sick time.
• 8 paid company holidays and 2 floating holidays.
• Company-paid health insurance premiums and 65% coverage of premiums for dependents.

Pay

The base hourly rate for this role is $24 - $30 per hour with opportunity for monthly bonuses.

Schedule

This is a full-time, non-exempt, hourly role. Regular travel to partner clinics is required, and staff must abide by COVID-19 safety policies at these facilities.

About Marigold Health

Marigold Health is an early-stage, rapidly growing startup providing services for community-based mental health and substance use treatment providers, as well as managed care organizations. We collaborate with investigators at Brown University and Johns Hopkins and have been recognized by the National Institute on Drug Abuse (NIDA) and the American Psychiatric Association. Our core values are authenticity, candor, and ambition. Inclusion is central to our mission as we work to bring care to underserved and stigmatized patients.