Recovery Coach

About the role

This position exemplifies service excellence by providing services with a trauma-informed and person-centered approach. The Recovery Coach will provide flexible hours of service based on the needs of individuals seeking support services. Direct services are expected to be, at minimum, half of work time; documentation is to be completed within 48 hours of service. Hours will be flexible based on services being provided. Salary will be based on certification and training.

Responsibilities

• Provide in-person, virtual, telephone and community-based services including individual and group sessions with the individual, their family members and/or significant others to address recovery issues and help keep them engaged in their recovery
• Assist with transportation to referral services or recovery meetings
• Identify barriers to the individual’s recovery (e.g., housing, food insecurity, employment, mental health, legal issues) and provide resources
• Document all services, outreach, engagement and follow-ups via EHR and CMBHS system as outlined by HHSC; complete documentation accurately and in a timely manner
• Track and document financial assistance provided to individuals and assist in reporting required measures as outlined in the contract, if applicable
• Practice good stewardship of resources by effective use of workforce time, agency resources, and internal/external resources to meet individual needs
• Adhere to the Texas Administrative Code, contracts, other applicable grants, and Lifepath Systems policies and procedures
• Work closely with the Program Administrator for SUD services and Peer Support Supervisor to ensure adherence to contract requirements
• Build positive relationships with community-facing agencies and maintain professional relationships with all community stakeholders and partners
• Demonstrate professional conduct with providers, peers, leadership and other support teams at all times
• Work independently and collaboratively to maintain appropriate boundaries and foster better outcomes for individuals being served
• Assist in enhancing quality of life, resiliency and increased social connections through sustained engagement in long-term recovery support services
• Provide in-person, telehealth or telephonic contact daily for those enrolled in recovery support services
• Facilitate individual sessions, recovery support groups and community-based services to assigned caseload
• Complete an assessment and recovery plan at enrollment to identify individual needs; session frequency based on individual need
• Establish effective linkages with the OSAR team, substance use treatment providers, Texas Workforce Commission, other recovery support organizations, community-based organizations, and other sources of support through outreach and engagement
• Attend community events to ensure information about recovery support services is available and to build community partnerships
• Enroll individuals in long-term coaching when they show a need and willingness to participate in recovery support on a long-term basis
• Keep track of documentation requirements and ensure 6-month follow-up assessments required by the contract are completed within the given timeframe
• Follow SAMHSA’s guidance on recovery and supports outlined in SAMHSA’s Working Definition of Recovery and obtain guidance in peer supervision if necessary
• Meet at minimum once per month with the Peer Support Supervisor

Qualifications

• At least 18 years of age
• High school diploma or General Equivalency Diploma (GED)
• Lived experience with mental health condition, substance use disorder or both
• At least 1 year of continuous sobriety and able to demonstrate current self-directed recovery
• Willing to share recovery story with individuals seeking and receiving substance use treatment while maintaining appropriate professional boundaries
• Ability to pass a criminal history check to obtain peer certification and pass a pre-employment drug screen
• Preferred: Recovery Support Peer Specialists (RSPS) certification through the Texas Board of Certifications, valid and in good standing; if not certified, able to complete training and obtain certification within 6 months of hire
• Reliable transportation and a valid driver’s license

Knowledge, Skills, and Abilities

• Knowledge of the recovery process and ability to facilitate recovery
• Skill to teach and engage in basic problem-solving strategies to support individuals in self-directed recovery
• Knowledge of signs and symptoms of mental illness
• Skill sufficient to use community resources and may accompany and assist individuals in accessing these resources
• Knowledge of how to establish and sustain self-help (mutual support) and educational groups by soliciting input from individuals on their strengths and interests
• Proficiency in using standard Microsoft Office programs and systems databases
• Strong professional verbal and written communication skills