Recovery Attendant

About the Role

The LT Recovery Coordinator delivers the highest customer service to all members and guests through professional greetings, account maintenance, and extensive knowledge of LT Recovery products and services. The role also involves maintaining daily operations of the LT Recovery space and client accounts, anticipating member needs, and maximizing scheduling productivity.

Responsibilities

• Open and close the LT Recovery space
• Maintain cleaning schedule and report to Personal Training Manager daily
• Ensure all equipment and products are in "like new" condition, submitting work orders as needed
• Order supplies for the LT Recovery space
• Answer LT Recovery phone calls and check voice messages daily
• Check members in and out for all LT Recovery services
• Schedule clients for appointments
• Use professional email for communication
• Process client paperwork and manage client files
• Process transactions and payments for products and services
• Manage client accounts
• Greet members with a warm and professional greeting
• Develop relationships with members, clients, and guests
• Own LT Recovery events and communicate with team members and members
• Assist members/clients with equipment setup

Requirements

• High School Diploma or GED
• Office management or experience
• Knowledge or certification in Exercise and Sport Science
• Knowledge of fitness, cardiovascular training, nutrition, and program design
• Customer service experience
• Availability to work holidays and weekends
• Ability to perform aerobic activity for the duration of a class, bend, stand, reach, climb, and lift up to 50 pounds

Preferred Requirements

• Clinic office or customer service-based job experiences

Life Time is committed to an inclusive, diverse, and equitable workplace that respects and celebrates individual contributions while maintaining equal opportunity employment practices.