Recovery and Collections Specialist

About the role

Review, analyze and coordinate the enforcement of the bank’s interest in default situations, such as repossessions, foreclosures, and bankruptcies. May coordinate and oversee outside inspections of collateral, including the monitoring of Floor Plans. Interact with internal and external customers regarding collection situations. Inspect and preserve the Bank’s collateral. Review consumer credit bureau disputes. Prepare reports and various other clerical duties, including maintenance of files, as required.

Responsibilities

• 55% – Review, analyze and coordinate the enforcement of the bank’s interest in repossessions, foreclosures, and bankruptcies. Oversee inspections of the bank’s collateral, including the monitoring of floor plans as required.
• 15% – Monitor, research, and complete required paperwork. Prepare and maintain reports and tracking systems. Review credit bureau disputes and provide timely resolution to credit reporting agencies.
• 15% – Respond to inquiries from external and internal customers in a timely and efficient manner.
• 15% – Other duties as assigned.

Requirements

• High School Diploma or GED.
• Prior collection experience preferred.
• Valid driver’s license.
• Some travel required.
• May require weekend hours and hours outside of regularly scheduled workday.
• Occasional collateral/property inspections.

Skills

• Good communication skills.
• PC skills with proficiency in Word and Excel.
• Good understanding of collections.

Physical Requirements

• Communicate effectively with internal and/or external customers.
• Stationary 75% of time or greater.
• Move objects up to a maximum of 10 lbs.

Benefits

Full-Time Employees

• Generous Paid Time Off: At least 22 days annually, prorated in the year of hire.
• Parental Leave: Six weeks of paid leave at 100% of your salary.
• Comprehensive Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.
• Dental and Vision Coverage.
• Flexible Spending Accounts: For healthcare and dependent care expenses.
• Employer-Paid Disability Coverage: Both short-term and long-term, with an option to purchase additional long-term coverage.
• Life Insurance: Employer-paid basic life insurance, with an option to purchase supplemental coverage.
• Voluntary Benefits: Including hospital, accident, and critical illness coverage.
• Retirement Plans: 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan.
• Adoption Assistance.
• Tuition Reimbursement.
• Employee Assistance Program (EAP).
• Pet Insurance.
• Financial and Banking Services: Various banking services benefits and financial planning assistance.

Part-Time Employees Working 20+ Hours/Week

• Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.
• Dental and Vision Coverage.
• Voluntary Benefits: Including hospital, accident, and critical illness coverage.
• Generous Parental Leave: Six weeks of paid leave at 100% of your salary.

All Part-Time Employees

• Retirement Plans: 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan for employees who work at least 1,000 hours in a calendar year.
• Paid Sick and Safe Leave.
• Employee Assistance Program (EAP).
• Financial and Banking Services: Various banking services benefits and financial planning assistance.

Why Work at NBT

• Wellbeing: Generous time-off policies, wellness initiatives, and flexible work arrangements.
• Community Involvement: Volunteer service and charitable partnerships to make a positive impact beyond the workplace.
• Culture: A workplace where every voice matters, and every team member feels empowered to contribute.
• Career Development: A wide variety of development programs and tools to help you reach your full potential.
• Total Rewards: Competitive compensation, comprehensive benefits, and performance-based incentives.
• Business Stability: A stable financial institution with over 165 years of experience, evolving processes, and a well-defined growth plan.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of an employment Visa at this time.