Recovery Account Manager
for each section heading, then content:
for prose,
- for lists.
We must preserve all substantive info, not invent or summarize away detail. Must not omit details like specific cities (Atlanta, GA). Must keep mention of overtime, travel, etc.
We need to ensure we don't include boilerplate like EEO, equal opportunity, etc. Also remove duplicated lines, navigation, cookie, legal, scam-warning. Also remove "Physical Demands" and "Work Environment" sections? Those are substantive but not under our headings; we could possibly include them under Requirements or Qualifications? But they are not explicitly requested headings. The instruction: "Prefer a few substantive sections over many thin ones." It says use headings for those specific categories. It doesn't forbid adding other sections, but we should only include those headings when posting has real specific content for it. It didn't say we cannot add other sections like Physical Demands, but the instruction says "Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It gives examples but not exclusive list. However likely they expect only those headings. The safer approach: only include those headings that have content. We can fold Physical Demands and Work Environment into maybe Requirements or Qualifications? But they are not exactly requirements. Could be part of Requirements? Might be okay to include them under Requirements as additional details. But we must not invent headings. We could add a section "Working Conditions" but not in list. Better to incorporate into Requirements or Qualifications as prose. We need to preserve all substantive info, so we need to include physical demands and work environment somewhere. We could add them under Requirements as a
after the list. Similarly, we need to include the statement about authorization to work in US, no visa sponsorship. That could go under Qualifications (preferred) or Requirements? It's a requirement: "An applicant must be authorized to work in the United States to be eligible for this position. Stellantis Financial Services, Inc. will not sponsor applicants for work visas of any type for this position." That is a requirement. So include under Requirements. Also "Overtime required – required on an as needed basis. Travel 0-10% - as required on an as needed basis." That's schedule info. Also "Must have reliable transportation and live within a commutable distance to one of the following cities: Atlanta, GA." That's location requirement; could be under Requirements. Now let's extract content. About the role: The introductory paragraph about Stellantis Financial Services and the position summary. Let's capture: "Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys. Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience. Position Summary The Recovery Account Manager is Responsible for communicating with customers and third parties by phone and written correspondence to collect and resolve charged-off deficiency balance accounts, manage driving skip cases, locate customers and/or collateral, negotiate resolutions, and document account activity while ensuring compliance with company policies and regulatory requirements." We could keep that as prose. Responsibilities: list of duties: - Communicate with customers and third parties through telephone and written correspondence to resolve charged-off deficiency balances, driving skip accounts, and other recovery-related matters. - Utilize skip-tracing tools and investigative resources to locate customers, vehicles, and collateral while managing complex recovery accounts, including insurance deficiency losses involving destroyed or uninsured stolen vehicles. - Follow up on assigned accounts in accordance with established policies, procedures, and recovery strategies to achieve account resolution and recovery goals. - Evaluate account status and recommend repossession, outside agency placement, and/or legal action when appropriate. - Verify customer identity by adhering to established safeguard and authentication procedures and safeguard confidential consumer information, including Social Security numbers, dates of birth, and other protected data. - Accurately document customer communications, payment arrangements, account activity, and recovery efforts within the collection system while maintaining compliance with company policies, regulatory requirements, and applicable laws. - Conduct all customer interactions in a professional, courteous, and respectful manner, consistently achieving established performance objectives and completing additional duties and special projects as assigned. We should keep each as
- .
Requirements: include:
- Minimum of two to five years of experience in auto collections, recovery operations, skip tracing, deficiency balance collections, consumer lending, or a related financial services environment.
- Experience managing charged-off accounts, negotiating account resolutions, analyzing account histories, locating difficult-to-find customers, and supporting recovery efforts.
- Strong knowledge of regulatory compliance and collection practices; an equivalent combination of education, professional certifications, training, and relevant work experience will be considered.
- High School Diploma or General Educational Development (GED) equivalent required.
- An applicant must be authorized to work in the United States to be eligible for this position. Stellantis Financial Services, Inc. will not sponsor applicants for work visas of any type for this position.
- Must have reliable transportation and live within a commutable distance to one of the following cities: Atlanta, GA.
- Overtime required – required on an as needed basis. Travel 0-10% - as required on an as needed basis. (maybe schedule but we can include here)
- Physical demands: While performing the duties of this Job, the employee is regularly required to sit for long periods of time, use hands and arms to operate office equipment including but not limited to a keyboard, mouse and phone, will occasionally need to reach, stoop, stand or walk. The employee must be able to see (close vision), hear, speak, and communicate verbally. The employee may occasionally lift and/or move up to 10 pounds.
- Work environment: The noise level in the work environment is usually moderate.
We could keep physical demands and work environment as prose under Requirements.
Qualifications (preferred): include:
- Strong negotiation, customer service, account management, and relationship-building skills.
- Ability to manage high-volume recovery portfolios, prioritize competing demands, collaborate with cross-functional teams, and drive successful recovery outcomes while maintaining a customer-focused approach.
- A successful Recovery Account Manager demonstrates strong problem-solving, customer service, communication, and relationship-management skills, with the ability to effectively resolve complex account issues while maintaining professionalism and empathy.
- The role requires sound judgment, attention to detail, organizational skills, and a commitment to quality, compliance, and ethical business practices.
- Successful candidates are adaptable, dependable, and results-driven professionals who can manage competing priorities, collaborate effectively with cross-functional teams, and consistently meet productivity and performance objectives in a fast-paced recovery environment.
Also maybe include "Ability to manage high-volume recovery portfolios..." etc.
Skills: include:
- Demonstrated ability to read, analyze, and interpret business correspondence, regulatory guidelines, legal documentation, account records, and operational procedures.
- Strong written and verbal communication skills with the ability to prepare professional correspondence and effectively communicate with customers, attorneys, vendors, and internal stakeholders.
- Proficient in applying mathematical concepts, including percentages, ratios, and financial calculations, analyzing account balances, payment arrangements, settlement offers, recovery performance, and portfolio trends.
- Ability to interpret financial data and support sound business decisions.
- Strong analytical and critical-thinking abilities with the capacity to evaluate complex account situations, assess risk, and make informed decisions in accordance with company policies and regulatory requirements.
- Ability to follow detailed written and verbal instructions while exercising sound judgment in resolving account issues.
- Advanced proficiency in Microsoft Office applications, including Excel and Word, with the ability to analyze data, prepare reports, and maintain account documentation.
- Experience utilizing recovery, collections, bankruptcy, legal, and customer relationship management (CRM) systems to manage portfolios effectively.
- Comprehensive knowledge of the Fair Debt Collection Practices Act (FDCPA) and applicable local, state, and federal collection regulations with a demonstrated commitment to regulatory compliance, company policies, and ethical recovery practices in all customer interactions.
Schedule: include:
- This position requires the ability to work various shifts to accommodate business needs. Typically, between the hours of 8AM-6PM Monday through Friday and on weekends as needed.
- Travel is required 10% of the time. (also mention overtime etc but we already included; maybe keep schedule just the shift and travel.)
We need to avoid duplication: we already mentioned overtime and travel in Requirements; but we could keep schedule only shift hours and travel 10% (makes sense). However we should not duplicate content. The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." If we put overtime and travel in Requirements, we still need to preserve that info somewhere. It's okay to have it in Requirements; we can still include schedule section with shift hours and travel 10% (but that duplicates travel). Might be considered duplication. Better to put overtime and travel under Schedule, and not duplicate in Requirements. Let's move overtime and travel to Schedule. Then Requirements will not have those.
Thus:
Requirements: experience, education, authorization, location, physical demands, work environment.
Schedule: shift hours, overtime, travel.
Now check for any other info: "Physical Demands" and "Work Environment" we already placed under Requirements.
Now ensure we didn't include any boilerplate like EEO, equal opportunity, etc. We removed those.
Now produce HTML.
Structure:
About the role
...
Responsibilities
- ... ...
Requirements
- maybe for experience items? But we have multiple items; could use
- for each bullet. For prose