Records Specialist - Part-Time

About the role

The Role: Part-Time Records Specialist

Responsibilities

• Assist students with the admissions process, residency documentation, transcript submissions, waiver requests, and education verification requests.
• Process and upload student documents with a strong focus on accuracy, confidentiality and timely completion.
• Enter and manage student data in the student information system; generate and work with a variety of reports to ensure data quality.
• Convert physical records to digital format while maintaining data integrity and proper recordkeeping.
• Refer students to appropriate college department or community resources as needed.
• Deliver high-quality customer service through in-person interactions, phone support, and email communications.
• Fulfill transcript, diploma and certificate requests via Parchment in a timely and compliant manner.
• Research and review archived records across multiple media formats.
• Collaborate with faculty regarding attendance submissions, registration corrections, and grade submissions.
• Support specialized tasks such as athletic eligibility verification, FLEID reconciliation, records merges, and National Student Clearinghouse (NSC) enrollment and degree reporting.
• Ensure compliance with FERPA and institutional data privacy policies.
• Complete all other duties and responsibilities as assigned.

Qualifications, Knowledge and Skill Requirements

• Associate’s degree from an accredited institution.
• Minimum of two (2) years proven clerical work experience to include keyboarding, typing, word processing, and filing.
• Preferred: Bachelor’s degree or higher; prior work experience in records, imaging, or Workday; knowledge of Florida residency law or FERPA law.
• History of exceptional academic performance.
• Ability to work with a diverse student population as well as administrators, faculty and staff.
• Precise data entry and auditing skills.
• Strong customer service skills.
• Able to maintain strict accuracy and be detail oriented.
• Strong organizational skills.
• Proven experience and proficiency with Microsoft Office and Windows-based applications.
• Exceptional verbal and written communication skills.

Physical Demands

This position requires an ability to sit, stand, walk, bend, lift, reach up, stoop, and carry items occasionally in excess of twenty-five (25) pounds. It also requires manual dexterity to operate standard office machines such as computer, printer, scanner, fax, calculator, telephone, and other equipment as necessary.