Records Specialist Lead

About the role

The Records Lead Specialist position at the City of Aurora is responsible for various duties including training employees, maintaining records, and disseminating information to law enforcement personnel and the public. The role requires a combination of administrative and technical skills.

Responsibilities

• Trains employees in increasingly high liability and technical tasks.
• Creates and maintains training material.
• Imports, updates, and quality controls computer-generated reports.
• Tracks, distributes, files, and scans documents.
• Advises citizens of procedures and laws.
• Researches and solves report, record, and identification problems.
• Maintains complex record keeping and reporting systems.
• Enters, modifies, and updates multiple databases in local, state, and national computer systems.
• Works extensively with Law Enforcement personnel both internally and from other jurisdictions; communicates verbally and electronically.
• Maintains accurate criminal history and warrant information.
• Gathers, checks, compiles, and prepares a variety of information for administrative and statistical reports.
• Operates a variety of office machines.
• Disseminates information to City Prosecutors and District Attorneys; follows record dissemination laws, policies, and procedures.
• Interviews crime victims and reviews information on police reports.
• Intakes and processes or denies access to criminal justice records and reports requested by the public.
• Intakes and processes court orders impacting release of information.
• Creates and maintains training material.
• Troubleshoots, researches, and solves digital evidence/media questions/issues.
• Trains employees in increasingly high liability and technical tasks.
• Responds to a variety of inquiries requiring the interpretation of policy and procedures.
• Aids in developing operational priorities, goals, and objectives.
• Oversees unit activities when a supervisor is unavailable.
• Collaborates with court staff to coordinate and schedule City employees' availability to respond to Court subpoenas resulting from criminal proceedings.
• Coordinates and monitors officer's court appearances.
• Collects, logs, and disseminates subpoenas received by department members.
• Performs additional duties as assigned.

Requirements

• High School Diploma or GED.
• One (1) year of experience in a Law Enforcement Records Section.
• Two (2) years of general office or clerical experience including data entry and customer service experience.
• CCIC/NCIC certification preferred, but required within 6 months of employment.
• Certified Colorado Records Network (CCRN) Master Certification preferred but not required.
• Knowledge of office practices and procedures; business English.
• Manual and computer filing and records management systems and databases.
• Office software; Word, Windows.

Qualifications

• Passes a CritiCall Exam measuring skills in 10 different competencies including data entry, sentence clarity, and multi-tasking.
• Ability to establish and maintain effective working relationships with employees and citizens.
• Handle stressful situations with tact and diplomacy.
• Communicate effectively both orally and in writing.
• Perform complex data entry activities, attention to detail.
• Work any shift (Days, Nights, Weekends) including holidays.
• Ability to give and receive constructive feedback.

Skills

• Skill in passing a CritiCall Exam.

Benefits

The City of Aurora offers competitive total compensation packages, a well-funded general employees retirement plan, and innovative workspaces. Additionally, there are internal educational programs to assist with career advancement.

Pay

The hiring range for this position is $29.89 - $37.36 hourly.

Schedule

Shifts are bid on each year based on seniority. Shifts include days, nights, weekends, and holidays. Available schedules include full in-office or hybrid work.