Records & Registration Associate

Job Summary

Towson University (TU) is a top-100 public university and one of the nation's great colleges to work for. Located north of Baltimore, TU currently enrolls over 19,000 students and is the second-largest university in the University System of Maryland. The Registrar’s Office supports student success, teaching excellence, and administrative integrity.

Responsibilities

• Provides customer service at the Registrar’s Service Center counter to students, faculty, and campus community.
• Answers PeopleSoft inquiries; screens and responds to emails sent to the Records and Registration queue; answers phone calls and refers to appropriate departments; responds to online chat messages.
• Reviews and converts student records and transcripts from legacy student database systems into PeopleSoft and other student database systems.
• Collaborates with the technology team to troubleshoot and resolve student record issues.
• Develops, implements, and maintains electronic and paper filing systems to meet departments and University needs for retention and information security.
• Affords assistance in numerous different processes within the Records & Registration office, including entering, updating, and retrieving information related to assisting faculty and staff with the input of final grades.
• Verifies enrollment, graduation via postal mail, telephone, and email of current students and alumni.
• Interacts with officials, staff at all levels, and the public as an intermediary for the Assistant Director of Records & Registration.
• Provides information requiring comprehensive knowledge of Institutional policies, procedures, and special departmental issues.
• Enters registration data as requested by students each semester while being aware of policies regarding credit load limits and department consent required by departments.
• Assists students in alternate selection of course availability when the primary courses are not available or cancelled.
• Edits, formats, and revises a variety of documents and materials created by other departments during the posting of transfer credits and change of grade.
• Verifies form is approved and official transcript from the other institutions which proper course and grade are notated. Inputs data from approval petition and official transcript into PeopleSoft to be recorded on the student's official Towson University transcript.
• Processes transcript requests via counter or third-party vendor in a timely manner. Researches accuracy of information for students and academic record.
• Maintains and retrieves student electronic academic folders. Scans documents for archival purposes. Indexes documents to the proper student account, retrieves and shreds.
• Assists with student inquiries and resolves conflicts or missing information.
• Participates in special projects assigned by the Assistant Director of Records & Registration.

Qualifications and Skills

• High School Diploma or GED
• Three years of experience providing administrative support
• General knowledge of and skill in the practical application of generally accepted office practices and procedures
• Ability to communicate effectively both orally and in writing
• Ability to proofread and edit written documents
• Proficiency in various computer software packages, such as word processing, spreadsheets, database and presentation programs, Internet, email, and calendaring software
• Ability to understand and follow oral and written instructions
• Ability to interact effectively with internal and external parties in a courteous and efficient manner
• Ability to plan, organize, prioritize, and execute multiple and continuing assignments with general instructions

Salary and Benefits

$46,736 annually and full University benefits that include annual leave, up to 17 holidays, personal and sick days; excellent health, life, and retirement plans; and tuition remission. To learn more about our benefits, please click here.

TU also offers a variety of great perks and discounts, which can be found here.

To apply, please submit a resume and cover letter with your online application. This position will be open for a minimum of 14 days.