Records Manager

JOB REQUIREMENTS

• Plans, schedules, supervises and evaluates the work of Records and Front Desk staff.
• Interviews and selects applicants with the assistance of Human Resources.
• Provides training and orientation.
• Oversees the reporting of crime statistics to the State of Wisconsin.
• Ensures compliance with open records and records management regulations and policies.
• Reviews police reports and external documents for release.
• Redacts exempt information and prepares denial correspondence.
• Reviews the background status of contractors and City employees entering the building to ensure compliance with FBI agreements.
• Serves as the Department’s primary administrator for the electronic Records Management System (RMS).
• Oversees the functional, technical, and operational integrity of the RMS, ensuring system reliability, data accuracy, inter-agency compatibility, and compliance with operational and legal standards.
• Affords assistance to members of the public with requests for service.
• Performs other duties as assigned.

OTHER EXPERIENCE AND QUALIFICATIONS

• Minimum Qualifications Required: Five years of office management experience or other related experience. Prior supervisory experience desired. A combination of equivalent experience and/or education may be considered.
• Knowledge, Skills & Abilities: Considerable knowledge of laws pertaining to open records. Considerable knowledge of records management practices and records management systems. Knowledge of crime reporting requirements and systems. Knowledge of department operations. Comprehensive knowledge and skill in the principles of office management. Skill in supervising, coaching, and evaluating staff. Skill in applying legal and policy guidelines to records management and open records requests. Skill in identifying RMS issues and determining appropriate resolutions. Ability to handle confidential information with discretion. Ability to multi-task and prioritize tasks while complying with deadlines. Ability to analyze operational processes and recommend improvements to enhance efficiency or compliance. Ability to utilize a computer and the required software. Ability to follow oral and written instructions. Ability to establish and maintain effective working relationships with staff, the public, and external agencies. Ability to work the required hours of the position.

PHYSICAL REQUIREMENTS

• Ability to perform the following activities: Lifting and carrying up to 10-20 pounds. Frequent standing and sitting. Ability to focus for long period of time on projects. Ability to reach, stoop and lift.