Record Retrieval, Contact Center Representative (6621)

Applicants must be eligible to work and perform their job responsibilities within the United States. Hourly rate: $12 to $15 (subject to skills and experience). Long-term seasonal role.

About the role

We are looking for motivated individuals to join our team as Remote Contact Center Representatives. This opportunity allows you to work from the comfort of your home, with comprehensive paid training and continuous coaching provided by our experienced trainers. Gain industry knowledge and confidence as you contribute to the day-to-day verification and follow-up calls with healthcare providers, ensuring the seamless collection of patient records.

Responsibilities

• Provide crucial support from home with comprehensive paid training and continuous coaching to empower you with industry knowledge and confidence.
• Manage day-to-day verification and follow-up calls with healthcare providers to collect patient records.
• Resolve issues efficiently through phone and electronic communication in a work-from-home environment.
• Adapt to and follow additional instructions based on evolving project and business needs as required.
• Maintain a professional attitude while showcasing strong interpersonal skills, an outgoing personality, and a customer and team-focused approach.
• Swiftly utilize MS Office tools to streamline tasks and enhance productivity.
• Handle a volume of 60-80 outgoing calls per day effectively.

Requirements

• Ideally, possess 2-3 years of call center experience, showcasing adaptability and problem-solving skills.
• Excellent communication skills to engage effectively with healthcare providers.
• Ability to build and maintain positive relationships with healthcare professionals.
• Availability to be on video during the training period.
• Consistent attendance and punctuality are crucial for performing the role efficiently.
• Reliable power backup to avoid disruptions during work hours.
• High-speed internet connectivity with Ethernet and a Windows-based laptop/desktop with video calling capabilities.
• Own Windows OS with Windows Professional suite.

Schedule

Candidates should be available to work 9-hour shifts, including a one-hour break, from 6 am to 6 pm PST based on business needs, assigned upon completing training.