Reconstruction Operations Manager
About the role
At Guardian Restoration Partners, we are seeking a Reconstruction Operations Manager to oversee and manage all construction projects. This role requires a strategic leader with strong operational discipline, deep restoration construction knowledge, and the ability to lead and inspire a diverse team.
Responsibilities
Operational Leadership & Execution: Oversee the planning, execution, and completion of all reconstruction projects (core and large loss). Direct daily operations and ensure effective scheduling, labor planning, and equipment management. Deliver projects on time, within budget, and to quality standards. Conduct site inspections and enforce compliance with IICRC, OSHA, and applicable building codes.
Financial & Project Management: Own departmental P&L and gross margin performance. Develop and monitor budgets, costs, and change orders. Ensure subcontractor management and labor efficiency. Review and approve scopes and estimates using Xactimate (Dash/Albi experience is a plus).
Client & Stakeholder Management: Serve as escalation point for clients, adjusters, insurers, consultants, and external partners. Manage and coordinate with all project stakeholders. Communicate proactively to prevent issues and resolve escalations professionally. Strengthen relationships that drive repeat and referral business.
Team Leadership & Development: Recruit, train, lead, and develop a high-performing team (PMs, estimators, coordinators, technicians). Provide coaching, mentorship, and performance reviews. Lead safety/process/performance meetings and reinforce accountability.
Compliance, Quality & Safety: Implement and maintain safety protocols; ensure OSHA compliance and strong field habits. Maintain 100% documentation compliance with internal and carrier requirements. Ensure all staff certifications/training are current. Oversee proper use and maintenance of equipment, tools, and PPE.
Process Improvement & Cross-Functional Collaboration: Collaborate with other departments to ensure seamless project delivery. Continuously evaluate and improve operational processes and procedures. Leverage industry standard software for resource management and project tracking.
Qualifications
Proven experience in a senior construction management role, preferably in restoration.
Class A or Class B Contractors License is required.
Proficiency in Xactimate and Dash/Albiware (or similar construction ops platform software system).
Strong leadership, team-building, and delegation skills.
Excellent communication and stakeholder management abilities.
Strategic thinker with a continuous improvement mindset.
Able to manage multiple projects simultaneously and prioritize effectively.
Strong problem-solving skills and attention to detail.
Benefits
Health, Dental, and Vision Insurance
401K Plan with company match
Paid Time Off
Our Core Values
Results Matter – We believe in delivering on our promises and driving outcomes that make a measurable difference.
Do the Right Thing – Integrity is at the core of everything we do. We are committed to being ethical and trustworthy in every situation.
Customer-First – Our customers are at the heart of our business. We strive to exceed their expectations and build lasting relationships.
Equal Opportunity Employer
We are proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.