Reconditioning Operations Manager

What’s Under The Hood DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms and on their path to ownership.

Responsibilities

In short, the Reconditioning Center Operations Manager is responsible for assisting in the management of all aspects of the Reconditioning Center; including bottom line management, workflow, performance management, and quality assurance resolution. The Operations Manager must be able to meet goals and make sure that all vehicles purchased at auction meet our standards and are able to come with the 3 year/36,000 mile warranty we supply our customers before they are sent to our retail stores for final sale.

• Ensure the dealerships are constantly supplied with a sufficient variety of high quality vehicles to meet their sales demand.
• Achieve bottom line management objectives through the effective management of the Reconditioning Center team, operating expenses, efficiency, quality, and productivity.
• Work with regional management and buyer team to establish supply chain goals.
• Complete recruiting, screening, and hiring of the Reconditioning Center team members using methods designed to reduce turnover and improve performance.
• Hold regularly scheduled meetings with all Reconditioning Center staff.
• Ensure Team Leads are effectively training and developing their direct reports.
• Evaluate Reconditioning Center team performance and give feedback constantly, regularly, and in a timely manner based on both observations of performance, behavior, and a review of performance statistics.
• Assist in the completion and conduct of performance evaluations.

Skills

• Master of managing. Effectively manage and work with all levels of employees and customers.
• Takes a hold of the wheel. You’ll need to take the initiative and be comfortable doing so.
• Quality decision maker. Good decisions are made based on knowledge. We’ll need you to gather all the facts and take them all into consideration when making decisions.
• Top of the “Line” communicator. Ability to talk and write with confidence, charisma and competence for a wide variety of audiences including management.
• Listeners…Not Hearers. Seek to understand, do not hear to reply.
• A mind for the details. Detail-oriented is essential for this role.
• Plays well with others. You will be working in a high-functioning team environment. We work together in order to win together.

Requirements

• High School Diploma or equivalent, college degree in business or vocational/technical school.
• Any equivalent combination of experience, training, and/or education which fulfills the requirements of the position will be considered.
• 4+ years managing a minimum of 15 employees or more. Must demonstrate the ability to effectively manage and work with all levels of employees and customers, and work in conjunction with various corporate groups to achieve corporate and ground goals.
• Valid driver's license, good driving record.

Nice to Haves:

• 5-7 years total automotive repair experience.
• Supply chain management.
• Must be able to communicate in English to ensure effective performance of the position in a safety-sensitive/technical environment.

Benefits

• Medical, dental, and vision insurance with a sizable amount of premiums covered by DriveTime Family of Brands.
• 401(K), company-paid life insurance policy, short and long-term disability coverage.
• Growth Opportunities: Over 1,000 employees promoted year over year.
• Tuition Reimbursement for professional development.
• Wellness Program including self-guided coaching, cash incentives, and discounts on medical premiums.
• Competitive pay across the organization.
• Consistent work schedule with no work on Sundays (except during peak season).
• Paid Time Off for full-time roles including wellness days, holidays, and personal time. Part-timers earn vacation time based on hours worked.

DriveTime Family of Brands is Great Place to Work Certified, with 90% of employees saying they feel right at home here.